countyexile
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Contract Renewal Confusion
My 18 month contract was due to renew in November 25. Under the existing contract I am paying £117.96 per month which is due to increase to £147.96 at contract end. I received an email from VM earlier this month saying as my contract was due for renewal soon a deal for a new 24 month contract was available with no change to or reduction in services. The new deal summary sheet had an initial monthly cost of £115.13, increasing to £118.63 in April 26, £122.13 in April 27 and to £160.80 at contract end in July 27. It listed all the services I currently have and I was happy with this so returned the acceptance form. However on 25 July I received an email saying "all sorted" but quoting an initial monthly cost of £109.29 (not £115.13) and the attached contract said the initial monthly charge will be £0.00 increasing to £0.00 in July 2027! To say I am confused is an understatement!! I had hoped this new system of sending contract renewal email offers as the contract end neared would be a big improvement on the old 18 monthly pantomime of having to phone and negotiate a renewal but maybe not. Can anyone confirm what my renewal terms actually are please as everything received from VM so far is contradictory.Solved79Views0likes3CommentsRe: TIVO Replacement
I passed on all the information to my son-in-law but after a couple of attempts to contact VM, each time being told he could not swap his tivo for a V6 only for a 360 he tried to register on here to question the matter further. However each time he tries to register with the community the promised email verification email doesn't arrive (he has checked spam folder)776Views0likes1CommentTIVO Replacement
Hi, I have a similar query I am asking on behalf of my daughter & son-in-law who are also VM customers (I have suggested to my son-in law that he registers on here in case you need to exchange any private messages with them). They currently have one V6 box and one TIVO and would like to replace the TIVO with a 2nd V6 (not a 360). The question is is this still possible? as when they phoned (overseas call centre) they were told they could only swap for a 360 and could not have a V6. He kept trying to push the 360 upgrade which they declined and told him to leave things as they are for now.Solved1.4KViews0likes7Comments- 857Views0likes0Comments
Re: Sky Sports+
Cedd - thanks for your reply and I appreciate your comments on your experience of the 360 box so far. I note what you say about loss of recordings and I realise this is not going to change but it still does remain a major frustration / annoyance for me. I had this forlorn hope that recordings would be like they were in the old days - there to keep and view whenever I wanted to - and not liable to disappear en bloc whenever there was a software upgrade, channel change etc. Having to binge watch everything recorded before losing them whenever VM arbitrarily decides to make changes is far from ideal, to put it mildly! I support a League 2 EFL football team and have been fortunate to see them play some big cup and Promotion play-off matches in recent seasons. Sadly the recordings of those matches have gradually disappeared (and will lose the rest of them if I "upgrade" to a 360 box) and many of them are not available to watch on catch-up, youtube etc. The crazy thing is I have match recordings (from the tv) on dvd for matches played in the 80s, 90s and early 2000s which I can keep long term but that is no longer possible for more recent games. That is progress?? As long as recordings are for personal viewing only I fail to see why recordings can't be taken from programmes I have subscribed to and paid to watch! Like I said earlier I know this won't change but that still doesn't make it any easier to accept. I had a first experience of Sky Sports + (live stream) for a match last night and it was pretty much as newappollo intimated in a previous post. No stream available on tv without upgrading to 360. Unable to access the live stream on my Windows PC or laptop. I could, however, view on my android devices using the sky sports app via my VM login. Regarding upgrading from V6 to 360 on reading through various threads here and elsewhere what does come across is that it is difficult to get definitive answers from VM with a different answer to the same question depending on who you speak to. Questions I have seen different answers to include:- 1) I have 2 V6 boxes and if I understand it correctly on "upgrading" to 360 one will become the main box and the other a mini box and that mini boxes do not have separate storage capacity. Does this mean on conversion my current 2TB storage (1TB on each box) will be cut in half? 2) The email I received referred to it as a free upgrade but on the VM website the 360 information refers to one box being free but any additional mini boxes would be charged for. I currently have 2 V6 boxes as part of my contracted package. So on upgrade would I be facing new charges for the 2nd box? 3) I have also seen comments that this free upgrade would constitute a new contract, meaning I would be tied in to a further 18 months contract from the date of the "upgrade". Is that correct? Furthermore if it is classed as a new contract will that give VM the opportunity to slip in additional charges, make other changes to package, remove channels (I am aware that some customers have already had TNT Sports arbitrarily removed mid-term despite it being part of the contracted package)? 4) One of the advertised new features of 360 is Startover where you can watch a programme from the beginning if you switch on after it has already started. Does this apply to all channels and programmes or just a select few? Sorry to have rambled on at length but before clicking on the "free upgrade" button to be able to access Sky Sports + streams I need to know what I would actually be signing up for and there is precious little information about terms and conditions in the invite email and contradictory responses from VM when others have posed some of the questions.874Views0likes1CommentRe: Sky Sports+
Slight error in my previous post. What I meant was I previously was able to watch live sky sports programmes on my Windows PC or laptop using the sky sports app and my Virgin login. My question is will this still be possible for Sky Sports + live matches? I would rather do that than upgrade my V6 boxes to 360s.2.7KViews0likes0Comments