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countyexile's avatar
countyexile
Up to speed
4 days ago

Contract Renewal Confusion

My 18 month contract was due to renew in November 25. Under the existing contract I am paying £117.96 per month which is due to increase to £147.96 at contract end.

I received an email from VM earlier this month saying as my contract was due for renewal soon a deal for a new 24 month contract was available with no change to or reduction in services. The new deal summary sheet had an initial monthly cost of £115.13, increasing to £118.63 in April 26, £122.13 in April 27 and to £160.80 at contract end in July 27. It listed all the services I currently have and I was happy with this so returned the acceptance form.

However on 25 July I received an email saying "all sorted" but quoting an initial monthly cost of £109.29 (not £115.13) and the attached contract said the initial monthly charge will be £0.00 increasing to £0.00 in July 2027!

To say I am confused is an understatement!!

I had hoped this new system of sending contract renewal email offers as the contract end neared would be a big improvement on the old 18 monthly  pantomime of having to phone and negotiate a renewal but maybe not.

Can anyone confirm what my renewal terms actually are please as everything received from VM so far is contradictory.

2 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello countyexile,

    Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract renewal at the moment.

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L