sub account issue

[Mickbott]

Hi Lee

Hope you can help but I have the same issue as above.  I can log into my VirginMedia account t fine, but using the same credentials I can’t log in to my TV Go on my iPad.  I get the “can’t log on using sub-accounts” error message.  Any ideas how this ca; be resolved?

[Matthew_ML]

Hey Mickbott, thank you for reaching out and I am sorry to hear this.

Does it work on any other devices such as your phone?

Could you have gone over the device limit?