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sub account issue

Mickbott
Joining in

Hi Lee

Hope you can help but I have the same issue as above.  I can log into my VirginMedia account t fine, but using the same credentials I can’t log in to my TV Go on my iPad.  I get the “can’t log on using sub-accounts” error message.  Any ideas how this ca; be resolved?

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey Mickbott, thank you for reaching out and I am sorry to hear this.

Does it work on any other devices such as your phone?

Could you have gone over the device limit? 

Matt - Forum Team


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