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TV Go Registered Devices Maximum and No Changes Allowed

Rishi9
Joining in

Dear all

On the app in the browser it keeps saying maximum devices reached and no more changes allowed for the month. I have stopped cookies and cache being cleared from the following sites / urls:

 
virginmedia.com
virgintvgo.virginmedia.com
spark-prod-gb.gnp.cloud.virgintvgo.virginmedia.com
 
Yet when VM TV Go app is closed or in browser and then opened again it asks to either register the device again and currently it is saying maximum number of devices reached.
 
Then when I go to device management it is not allowing to delete or replace until next month.
 
Are there more urls to allow and not clear cookies and cache from? What is the solution so the same device doesn't keep getting registered over and over again?
 
With regards
 
 
2 REPLIES 2

Molly_T
Forum Team
Forum Team

Hi Rishi9 👋 Welcome to the community! Thank you for posting. 

Sorry to hear about your issues with TV GO registered devices. 

There is a great help page with all the information you may need about using TV GO including managing your registered devices 👉 How to use Virgin TV Go app | Virgin Media Help

Is this happening for you on multiple devices?

Are you using a VPN?

It's worth making sure to use the same web browser, every time (Google Chrome, Safari…): the Virgin TV Go website thinks you’re using a new device when you’re on a different browser or incognito mode.

You can have up to 5 devices registered, and complete 3 swaps a month. 

We can help manually reset the devices for you if needed. - Just let us know if this is something you need our help with. 

All the best. 🌞

Molly

Matthew_ML
Forum Team
Forum Team

Did the advice my colleague help at all Rishi9?

Matt - Forum Team


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