Virgin TV Go keeps un registering the 1 device i use now it's locked out]

[keefyp]

Can you reset my devices? Same problem. Every time I log on from PC it says it's a new device and I have to register it again. Now it has locked me out till May 17th.

[Robert_P]

Hi keefyp

Sorry to hear of the TV Go issues with device registration. We have help here but I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob

[Glenord1]

Same problem yesterday and had to get a reset from the helpdesk over the phone. This morning same problem recurs. I use Windows 11 and have double checked all browsers and I am not clearing cookies. Thanks for any help you can offer. ND

[Matthew_ML]

Sorry to hear this Glenord1, is it working on any other devices such as phone?

Can you try another device for us please?

What error is it giving you?