Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Since yesterday the TV go app cannot connect to my Virgin box. Both the network connection on the Virgin box and my android device are running ok and on the same network, this problem occurred yesteday, my virgin box mode is on fast start.Is anybody ...
I have the Virgin TV go app and 2 Virgin 360 boxes. When I go to the app, it says both my boxes are offlineBoth are on, connected to the Internet and are deffo not offline. My sister has the same problem. Is there a problem with the service?
Cannot record via app,keeps saying offline but am connected to Internet. Please help
I cannot connect phone to box whenever I try says box must be online I’ve tried rebooting box and hub reinstalling app on phone and with box connect with Ethernet and Wi-Fi
I'm trying to watch my recordings on TV Go app on my Samsung 20+ and iPad and I keep getting this message:Both boxes are on and connected to the same WiFi.Can someone help please as this is incredibly frustrating.
I'm currently unable to view recordings on my phone or tablet using TV Go. I get a message to switch on my Virgin TV Box even though it's already on. I've tried rebooting my Virgin box and Hub, also checked the most recent apps are installed on my d...
For 2nd time in 2 months I can’t record from the Go App - it shows that the 360 Box is Offline, but it isn’t as I can record from the hand held remote. 2 months I was away and had same issues. Thanks to the Forum, I managed to record on the 360 Box ...
Hi so when i try and use my virgin tv go app as a remote for my tv it will not connect to either my bedroom or living room tv. i cannot use the remote as it is damaged and i have tried to order a new remote but it gives me an error message saying pag...
I'm getting the same issue.Same WIFI network as the TV Box but says that it's not online. Tried rebooting the box but same issue
I’m having a continuous issue with the TV Go app. Whenever I try to watch a recorded programme on my ipad it won’t connect to the tv box “turn on virgin tv box” (despite the box being on). The same when I try to use the app to watch a recorded progra...
