Tv go app not connecting with box

[richardh6]

I cannot connect phone to box whenever I try says box must be online I’ve tried rebooting box and hub reinstalling app on phone and with box connect with Ethernet and Wi-Fi 

[shrek1973]

Same here, very annoying

[Martin_N]

Hi richardh6,

Thank you for your post. I'm very sorry to hear about the issue with your Tv Go app. 

Please check out this link for further information: https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-Connection-showing-offline/td-p/5486615

^Martin