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Cannot record via app,keeps saying offline but am connected to Internet, please help ๐Ÿ™

shrek1973
Joining in

Cannot record via app,keeps saying offline but am connected to Internet. Please help 

 

2 REPLIES 2

flee1979
Tuning in

This seems to be an ongoing issue for the past few days

 

Diabolical virgin aren't even acknowledging it

Zach_R
Forum Team
Forum Team

Hi @shrek1973,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble with the Virgin TV Go app. What device are you using the app on? What are you attempting to record? Is this happening on whatever you choose to record?

Thanks,
 


Zach - Forum Team
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