Cannot record via app,keeps saying offline but am connected to Internet, please help 🙏

[shrek1973]

Cannot record via app,keeps saying offline but am connected to Internet. Please help 

[flee1979]

This seems to be an ongoing issue for the past few days

Diabolical virgin aren't even acknowledging it

[Zach_R]

Hi @shrek1973,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble with the Virgin TV Go app. What device are you using the app on? What are you attempting to record? Is this happening on whatever you choose to record?

Thanks,