Gr8m8again
On our wavelength
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Virgin Go App
Update on the issue. Everything is working as it should. I left the box switched on and unplugged it at mains. Left it unplugged for 20 min. Plugged it back in and it’s all working. For how long I don’t know. FYI I rebooted it yesterday and it made no difference.639Views0likes1CommentVirgin Go App
For 2nd time in 2 months I can’t record from the Go App - it shows that the 360 Box is Offline, but it isn’t as I can record from the hand held remote. 2 months I was away and had same issues. Thanks to the Forum, I managed to record on the 360 Box by clicking the icon Screen/remote and the box came back on. This time when the ‘Connect to’ symbol comes up ‘Virgin TV’ is greyed out. The App also shows what programmes have been recorded and are Planned. To me, the fact that I can do this shows that there is a connection between the Go App and the Box, so what’s happening? I have uninstalled/reinstalled the App and no difference. I don’t want to reboot the box, nor do I want it replaced because we have a lot recorded and have been through that scenario 3/4 times with VM. So I’m hoping it’s a simple fix/solution/ As above this isn’t the first time this has happened and I know from the Forum this isn’t an uncommon occurrence, so VM what’s going on?793Views0likes4CommentsRe: Recording through TV Go app
Hi Ashleigh, yes thank you japitts and newapollo. The problem has been solved thanks to ROY247. He altered me to the small icon on the to right of the app (tv screen overlaid by hand set). He had previously had the same issue and took me through the process - he even went to the trouble of testing it out on his home system. Superb Lad. Remedy? Click on the icon on the top right and a page appears with the stop/start icon together with “Virgin TV” and “do you want to activate”. Press yes and the box activates. In the case of Roy who went through the process at home, his TV and sound system came on whereas for me outside the UK, the TV didn’t come on - we have cameras at home and could see that the TV hadn’t come on. Few pointers, which I’ve relayed to ROY247. When the box was activated the future recordings I had attempted to make and that failed to register, all appeared on the app - I can verify this via the TV Guide and the “Planned Recordings”. I have not tried to watch any recordings already made, but they can wait until we return home. So yes, the app does work. I haven’t worked out why the 360 box was offline - know doubt one of the many Gurus on the forum will come up with an answer. So all good and thanks again to everyone who has take the time and trouble to help me to sort this out….especially ROY247.1.7KViews0likes1CommentRe: Recording through TV Go app
Roy247, you're a genius. It worked and the box activated. So huge thanks to you. Few observations. We have cameras at home and I can see that although the box came alive the TV didn't switch on, which is perfect. The other thing is when the box became active and via " TV Guide" on the app, I could see that all those progs I had tried to record and was met with "Oops try again" we're showing as recording set up. So it seems the 360 box had received the relevant instructions but it had to move out of the sleep mode to activate those instructions. So all is now 👍. Thanks again for taking the time to follow this through and without that I doubt I'd have been further forward. So may you and your have a brilliant Christmas and hopefully Man U will have a better 2024 than it's had in the last few years. All the best. MB1.7KViews2likes0CommentsRe: Recording through TV Go app
When I was home I had a new 360 box installed. Virgin Go wouldn't work. "Standby/Offline". I checked settings and Fast Start was on. Still nothing. I then deleted and installed the app. "Go" then worked. I'm now away from home and it's again gone into standby/offline/"Oops" mode. So I can't delete or record progs. Looking at the Forum and reviews of the app I'm not the only one experiencing these issues. If you can provide a workable answer it would be greatly appreciated. Many thanks1.8KViews0likes0CommentsRe: Recording through TV Go app
I get the "oops not able etc" . I can see the Guide and progs I've recorded in UK - some with hand set and some with app after we got the new box. It's like it's not linking with new box. I've deleted and reinstalled the app, our past recordings are there, but can't record new progs.4.4KViews0likes5CommentsRe: TV 360 box stuck on welcome screen
I phoned 150. Prior to this and as suggested on this Forum, I had been able to get into Settings and ran a diagnostic test that stated problem was a faulty hard drive. As well as this the green light on front of the box would change to red. I therefore knew it was a box issue. The VM Operator ran some tests and as a result we had an appointment with Engineer the next day - VM won't send a box out. Needs an Engineer appointment. Within a few minutes he diagnosed the problem was the hard drive in the box - Engineers carry 360 boxes and a new one was fitted. Problem solved. However, as it's a new box, all recordings lost as well as any scheduled. Hope this helps and good luck.6.7KViews0likes1Comment