Community FAQ
QuickStart, set up and connections
Installing and configuring your kit
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Desperate for help please

We recently had to move house and the address didn't have the speeds we wanted. The only supplier is Virgin Media so we booked a Quick Start so we could plug in and get going ASAP. This was for last Tuesday the 9th.Yodel happened, no Internet for a w...

Help needed with house move

I have been having problems with a house move connection. This has now been resolved after speaking online to a representative and I have connection. However I had an engineer visit booked for tomorrow-  the agent was supposed to call me back and che...

Ajvc by • Joining in
  • 140 Views
  • 1 replies
  • 0 kudos

Fraud Prevention team

HiI'm a new customer and ordered 4th July, with no confirmation on my chosen Install date I contacted customer care. Informed me that there's an issue and I need to email fraudpreventionteam@virginmedia.co.uk to provide more ID. Problem is I had to c...

JCarty by • Joining in
  • 250 Views
  • 4 replies
  • 0 kudos

Haven’t Received Welcome E

I ordered broadband nearly two weeks ago, I received the pre contract email and have since actually been sent the new router and installed and activated my broadband. However I never received an email containing my account number or area reference an...

Unserviceable property

Two salespeople attended and confirmed that we can get Virgin full fibre broadband. The contract and direct debit were set up. An engineer appointment was also set up. We waited at home this afternoon and nobody turned up. On calling Virgin media I w...

abtis by • Joining in
  • 134 Views
  • 1 replies
  • 0 kudos
Most Kudos today
See all-time totals
Top