Hello - contractors are currently installing the fibre cables on my road but have stopped at Number 28, which is my neighbour and there are 7 more houses after mine. I asked the installers if they were going any further up our road and they said they...
long story short my Startup kit got lost in the mail and I’m wondering if it’s possible to change the tie the MAC address of my old hub to my new account.I’ve moved homes last week and my startup kit was meant to arrive on the 20th of Sep, however it...
We recently moved into a new area, and last week I requested the services to move to the new home. I was given an installation day of 26th September. Saying the pre install would be done the same day. I reached out to customer services multiple times...
My Internet went down 9 hours ago.I can connect fine to my hub setup on a Web browser but the info page shows "Network access : Blocked" and my hub status page shows "Internet (Access denied).I don't owe any money. I've done the usual power cycle. I'...
Moving into a new flat in two weeks, tried to look for packages using postcode check and all other flats in the building are registered and serviceable except my new flat. Is it possible to register a new address onto virgins systems or just check if...
When are VM going to send out Wi-Fi 6 routers to loyal long term customers, getting fed up of waiting.
i have setup up for a broadband package, as a first time customer but i am yet to receive my welcome email, all i have is an order number
Hi, I've recently joined the virgin media as a new account and I'm waiting for the kit being delivered until Monday.In the same address, my flatmate have been using VM and just ended the contract today. We're trying to minimize the disconnection so I...
I have opted for Virgin as there is no full fiber in the area where i am moving to this week.I have booked installation for Thursday but due to work issues will not be around at the house when the installers arrive.I have spoken to pre-installatoon t...
Hi,I would like to get VM in my flat as it offers the higher speeds in the area. I live in a small block with 6 flats. I am on the first floor and the flat opposite mine (literally 5 steps away) can get Virgin Media but when I use the sign up tool on...
