Haven’t Received Welcome E

[mhiggins2]

I ordered broadband nearly two weeks ago, I received the pre contract email and have since actually been sent the new router and installed and activated my broadband. However I never received an email containing my account number or area reference and so cannot set up my account. Any help would be very much appreciated. 

[Beth_G]

Hi mhiggins2

Thanks for your post, sorry to hear you've not yet received your welcome email. I hope you're enjoying our services so far!

 It's possible that it's not been generated, but I can certainly take a look for you.

I've dropped you a private message so I can take your details. 😊