Fraud Prevention team

[JCarty]

Hi

I'm a new customer and ordered 4th July, with no confirmation on my chosen Install date I contacted customer care. Informed me that there's an issue and I need to email fraudpreventionteam@virginmedia.co.uk to provide more ID. Problem is I had to contact customer service to be informed about this which makes me think they would of just froze the order with no communication. I have provided the ID but when do I get a response as I have selected a disconnection date with my current broadband provider on the same date as my chosen install with virgin media, this was advised by a virgin media team member. I don't want to lose service and feel like I'm just going to stick with my current provider to save hassle.

Thanks

[jpeg1]

The standard advice here is never to cancel an existing service right away, because of the many known delays in getting Virginmedia connected.

You might like to take your experience so far with VM into consideration when deciding what to do now.

[John_GS]

Hi @JCarty 

Thanks for posting and welcome to the community. Sorry to hear of the order issue.

Kindly call the sales team on 0800 183 1234, they'll be able to help further here.

[Paul1987]

Virgin are a joke as been with them for over 10 years and know they accuse me of fraud them this is the second time in a about four months with them and thinking of leaving them know 

[Tom_W1]

Hi @Paul1987 thanks for your post although we're sorry to hear of your concerns.

If you need us to investigate this, please allow me to send you a PM and respond directly when you can!
Many thanks