QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Moving home = new contract

I'm not sure if there's miscommunication or what, I was quite surprised that when I moved home for my remaining 6 months, I was given a new contract and worse it's paying 50, and don't forget the cancellation penalty. Is it some kind of way to lock i...

vince568 by Joining in
  • 7 replies
  • 0 kudos

New set up.. no connection

Hello, hoping for some advice or failing that.. an engineer visit.Received my quick start this week and I have just come to set it up. I thought the image (attached) was what I would plug It in to but seemingly not. Having tracked the cables from the...


Hub didnt arrive

HelloI am trying to get my elderly mother set back up with internet after my father passed away, I ordered a new package with you and Yodel have failed to deliver 3 days in a row, they havent even attempted delivery and left no card. I can't seem to ...

JG1986 by Joining in
  • 5 replies
  • 0 kudos

Gone Away Form

Hi,I have just signed up for VM Broadband and it is due to be delivered on Friday 9th. I have just received an gone away form? can you take a look at it for me thank you.

Dazirl by Joining in
  • 1 replies
  • 0 kudos

Wi-Fi pod not connecting

I received my new White Wi-Fi pod on Tuesday this week.It refuses to connect to my Hub 5I rebooted the Hub and tried the pod in every socket in the house, to no availThe light is continually pulsing, and as I understand when it is connected to the hu...

Screenshot_20231202_185014_VM Connect.jpg
Mikewint by Joining in
  • 2 replies
  • 0 kudos

Resolved! No Wifi

I just need to get this off my chest. I moved into my new place at the end of August this year (2023).  I decided to get Virgin broadband.  Simple enough you would think ?   It turned out the previous occupant had left a debt with Virgin. So there wa...

Markab17 by Tuning in
  • 3 replies
  • 0 kudos

Amazon Prime Video Allowed?

Forgive me if this is in the wrong place but I feel the need to ask:Are we no longer allowed to watch videos on Amazon Prime Video?I ask this because whenever I start to watch a video on APV, my superhub instantly goes offline, and reboots. This star...

Milambar by Dialled in
  • 3 replies
  • 0 kudos