My order for virgin media broadband was cancelled abruptly after a wait of over 45 days. Through out the process I was given assurances of speedy resolution to install the broadband connection and one fine day the order was cancelled without a proper...
Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...
All I did was renew my contract, which had expired, but now I have been sent a new router, with a dire warning about losing service if I don't activate within 5 days.The email I received on the day confirmed I had renewed my Volt M600 Fibre Broadband...
Hi... I would like to arrange an appointment for an Engineer to come and move our internal wall socket from its current position at the rear of the property, to the front of the property. I'm aware that I can request this via a phone call, but using ...
My Street was dug up around 6 or 7 months ago to lay cabling for virgin fibre, but only on the opposite side of the road, with the customer service manager telling us that we wouldn't need our side dug up as we would be connected to a box on the tele...
Hi I've just received my setup parcel from virgin, however I've run into a few problems. This flat has an old telewest box and three different connector cables in different parts of the room. I'm a bit lost as to what needs to go where? I'm also not...
Hello,My tv/broadband splitter cable has broken. It broke apart, it was old, the wire was actually showing. Now I have no TV or broadband. In fact my cables and wall set up is old, possibly since when Virgin took over from Telewest.Can an engineer vi...
VM started digging up my street to lay new fibre at the end of July and work across the rest of my town seems to have been completed last month. I've contacted customer support to no avail and they cant give me a timeline of when it will be available...
Had a quick question, I’m moving into a flat next week and want to set up internet there. The letting agents let me know that the previous tenants had virgin media before so that means the wall boxes should still be there. My question is, does the ki...
Hi, was looking at joining on the 1gb fast fibre package. Was speaking to a sales person and he agreed I could get the package but wouldn't tell me a date to setup my package until I signed up for said package. Wouldn't even give an idea of a date. I...
