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Changed to HUB 5 which keeps cutting out

tonygair
Just joined

on ‎17-07-2024 09:10

I'm having awful problems maintaining a connection. The internet cuts out  every few minutes. Can a techy check out my connection please!

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎17-07-2024 10:21

If this is over Wifi and you are not using the Pods, try disabling the Smart Wifi feature.  This should stop the Hub jumping Wifi channels and causing disconnects.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
Forum Team
Forum Team

on ‎19-07-2024 15:42

Hi tonygair

Thank you for your post, welcome to the Community Forums!

I'm sorry to hear you've been having trouble with your broadband recently. I've had a look and can see that you were able to arrange an engineer visit. How did it go? Let us know if you do still need help.

If not, have a great weekend 😊

Beth
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