Hub relocation
I need to arrange for a Hub to be relocated from a living room to a rear bedroom. I understand there will be a fee for this request.Can someone from the Admin Team please DM to arrange?Thanks
QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts
Move wall sockets
We are moving our tv and furniture and need to move all VM wall sockets. How can I book an engineer?
Fibre Optic work skipped my house
Hi there, I have a long-standing issue that’s been looked into with virgin since 13th October but so far I have had no resolution and only seem to be going backwards, so I have come to this forum looking for advice on how to proceed.My house is in a ...
How to get a reduced bill if Virgin have no competition in my area?
I'm out of contract at the moment and paying £72 for 350mb Internet-only package which seems completely ridiculous to me.The other day I was advised to seek out competitors and call Virgin with their deals. The problem is that using numerous deal web...
Landlord wants insurance and healthy & safety docs before cabling work
Hi, I have spent over an hour on the phone with VM and been passed to several different teams, none of which were able to answer my question.My upcoming installation requires 10m of cabling to be dug. I own a flat above a row of shops, the area in wh...
New Build VM
Hi I will be shortly moving into a new build property which doesn't show on the postcode checker however yesterday I was shown the Virgin Media box outside which just needs final installation work to allow the fibre connection. Could you please messa...
24 hours to set up new broadband?
Set up my new broadband hub at lunchtime. Green flashing light for the past 6 hours so no internet. 2 calls to virgin, 1st to tell me account wasn’t verified, then verified. Reboot needed to ‘ go live in 15 mins’. 2nd call 2 hours later as still no i...
Urgent: Virgin Media Staff/Broadband
HiCould anyone from Virgin Media please let me know if there are any broadband issues in the NW6 are of London?My full post code when enteredon the status page suggests that there is, but I am worrying that it may be something at my end - so I am jus...
Resolved! Broadband Installation
Moved to a new house early this month. Opted to continue with Virgin. Outside installation completed and was advised we would wait for 2 weeks(20th ) to get the installation completed. Installer comes on the 20th, says there is an issue with the work...
Instalation Delay
I know this topic has been posted several times but I would like some clarification around my rights.Ordered Virgin broad band on the 7/9/24 after checking there is cable in my area. Installation date set for Mon 30/9/24 allowing a good period of tim...
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