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Help needed with house move

Ajvc
Joining in

I have been having problems with a house move connection. This has now been resolved after speaking online to a representative and I have connection. However I had an engineer visit booked for tomorrow-  the agent was supposed to call me back and check that the service was working and cancel the visit but they did not. I can’t cancel the visit myself because I can’t get access to my ‘new account’ that was set up for the move (why!!?) - keeps saying oops try again later. Added to this I can’t use your chat function on any browser or device - mobile or laptop. I can’t get past the automated system that seems intent on cutting me off without resolving any of the issues above. I want access to my new account and for you to confine you have cancelled the engineer visit for tomorrow. 

1 REPLY 1

Alex_RM
Forum Team
Forum Team

HI Ajvc,

Thanks for posting and welcome to our community 😊

We can see you've been able to get in touch with us since posting. If you do still need help with anything please let us know. 

Alex_Rm