QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Error registering

I am trying to register for virgin media but keep getting error DEF01. I have deleted cache and cookies, used 2 different devices and 3 different browsers and keep getting the error above

Install Connection Query

Just wanted to ask, I’ve placed my order for the Volt M350 package. I’ve recently renovated and the existing coax cables were cut outside in the box and fed under the new drive. From the box pictured, a separate coax travels back under the drive acro...

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LewisR14 by Tuning in
  • 575 Views
  • 14 replies
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Hub5 Power Supply broken

Hello,I've received my Hub5 upgrade yesterday.Unfortunately, the power supply arrived broken. The top prong on the power supply plug has broken off and I'm unable to plug it in.My Hub4 no longer works, so I haven't got a connection.I've been onto liv...

Recompense for clearing manhole

I reported this leak coming up through the pavement around six months ago. It was especially bad during the cold weather and really dangerous. You sent someone out who did nothing about it and said they would report it to the civils team. Again nothi...

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DRobo by Joining in
  • 266 Views
  • 5 replies
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QuickStart pack hasn’t arrived on time

Hi, I ordered a QuickStart pack with the provisional installation date for the 7th of February, it hasn’t arrived and judging by the volume of people that have had the same problem I suspect it’s going to be a while yet before it arrives but the syst...

Scottcee by Joining in
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  • 1 replies
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Virgin media hub broken - 3.0

I have a virgin media Hub 3.0. I have had this for around 4-5 years.i have come home today and noticed that only the orange light at the bottom is lit up. Every now and then it flashes orange- but no other symbols on the router light up.i have done a...

Damaged outside box

Picture attached. My external box cover as been damaged and fallen off, I’m a bit concerned with the amount of cobwebs inside and the fact the cables are exposed to the elements.How can I go about getting this repaired / replaced?

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REY84 by Joining in
  • 109 Views
  • 1 replies
  • 0 kudos