QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Virgin cable stops 200m up the street

I've been with Virgin and predecessors for over 20 years, and have recently moved. As before I was told online I can be reconnected and even signed up to the new 1GB deal. However the engineer arrived and told me there was no connection available. He...

Stevenk1 by Tuning in
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Telewest socket

Hey all,I've moving into a new place next weekend, and was told there was virgin media here previously. I'm getting my self install kit, but not sure where to plug it in? There's an old telewest socket (pictured) but something is already plugged into...

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Resolved! New install

So I received my hub3 quick installation kit today (never used virgin before ) plugged it all in 2 hours later no solid white light still flashing green. So I called an advisor went through the process of what I just done advisor had to do a manual a...

Damaged BrownBox, remedial work needed

Hello, I would like some assistance please, I am currently in a rented first floor property which is supplied with Virgin Media fibre broadband & the bill is paid by my landlord - some little scallywag has pulled the cable away from the wall & damage...