Received my QuickStart kit yesterday, set everything up correctly but wasn’t getting any WiFi. Spoke with customer service on the phone and they said everything should be running okay. Only just moved into this house and stupidly didn’t look outside...
I have just moved into a flat in a older building but in a city centre and there is a virgin fibre socket but at the other side of the building in a plant room. Long story short but we can't install a box from here due to distance and drilling ECT. W...
Since the construction Team have installed a grey unit by the side of my house on open land. A puddle is now forming around it and the older BT boxes.Its obviously not a serious leak but still probably needs investigating Just waiting for something t...
I've moved to a new property that doesn't appear on the address checker when using the moving home wizard. The flat number is missing despite all the others within the building being serviceable.VM phone support and the form for unlisted addresses ha...
Just got off the phone with Virgin cancellations. I was on 1gb broadband + weekend and evening telephone line + basic stream box and was paying £38 per month. I also have an O2 SIM and was on their Volt package. Anyways my contract was up for renewal...
Hi there I've justanaged to drop my router and snapped the fibre connection to the router and won't go back in, is there anyway I can get a replacement fibre cable please?
Hi,We were recently sent 3 new V6 boxes to replace our old TiVo boxes.Upon installing these there was an issue with one of the boxes.We spoke to the helpline and after lots of checking of serial numbers etc he said that the issue was that the new box...
Hi,Circuit problems and will need a technician to visit please.PostRS errors on Downstream and missing Upstream channels.I've posted errors below and would be grateful if you can organise a technician to check this out please.Channel Locked Status Rx...
I need to change the delivery address of my quick start kit, as there has been a slight delay in moving to my new house, i do not have an account number yet so cannot reschedule the delivery that way. Any help would be much appreciated.
I've just upgraded my broadband to add TV. I was told by the upgrade agent that I did not need to connect the TV box to a coaxial cable as it would work wirelessly through WiFi connection.This was important as I do not have a coaxial point near the ...
