Utterly Frustrated

[Fletchb74]

I’ve been trying to get connected to virgin media for over a month. There is no cable connection to my home, I’ve been lied to by customer services at least 3 times telling me that the pre-installation will happen tomorrow, that’s when I can get through to them. I had an engineer come out to set me up, he wasn’t surprised that customer service had messed up yet again. WHAT IS GOING ON WITH THIS COMPANY? 
AM AT THE END OF MY PATIENCE, GET THIS SORTED NOW 

[goslow · Accepted solution]

Read through the many other topics about this on the forum and you will see you are not alone.

You will be entitled to compensation for the delay from the point when the first VM tech turned up but was not able to install (your activation date)

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

Keep good records of all VM's failings (dates, times, missed appointments etc.) along with accompnaying evidence (emails, texts, screenshots etc.). This will help you get the correct compensation which may be due.

[Ashleigh_C]

Hi there @Fletchb74 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you again for posting. I'd be happy to take a look into this with you further via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.