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Routing Plan

Joining in

We've tried to get Virgin Media to replace our incredibly slow previous WiFi provider for months, and finally we managed to get an installation booked. The brown box outside of our house has been installed and all that needs doing now is taking a cable from the brown box outside to our flat, this means drilling a hole in the wall and routing the cable above another flat to get the cable into our property, as the Virgin Media engineer told us.

In order to do this, we need permission from our landlord who has requested a "detailed and technical plan of the wire route, as this is usually what telecoms companies come to us directly with."

How would I get a technical plan of the wire route or is there any way to get a letter from Virgin Media explaining what work needs to be done to install the WiFi?



Very Insightful Person
Very Insightful Person

You will have to wait for a VM staff member could be 2 or 3 days. Please, please do not just refer to it as WiFi, it’s an internet connection. It will stop a lot of confusion if you refer to it correctly. 

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi there @Cuberrrr 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. 

If you speak to our preinstalls team on 0345 454 1111 they will be able to arrange a survey for you where they will confirm the work that would need completing