Forum Discussion

penguin42's avatar
penguin42
On our wavelength
8 months ago

routing problems to Google DNS?

(Manchester, VM broadband wired, everything else is working fine)

It looks like there's some routing problems, only to Google's DNS servers, and I'm failing to resolve any google.com or similar;

traceroute/mtr to the IPs of ns2.google.com ( 216.239.34.10 ) and ns4 ( 216.239.38.10 ) shows it intermittently failing in manc-core-2b-ae93-650.network.virginmedia.net

It's working fine from my none virgin-media connections.

Down-detector is showing a big spike in Google problems centred around Manchester and London, so not just me; not sure if it's only VM or not.

Please forward to someone with a hammer near VMs corp routers.

  • ModTeam's avatar
    ModTeam
    8 months ago

    Hi All, 

    We're very sorry for any issues you may be facing today accessing sites hosted by AWS. We are aware of this issue, affecting some customers, and this is being investigated, We hope to have this resolved as quickly as possible and apologise again for any inconvenience. 

    Modteam

  • BCEly's avatar
    BCEly
    Dialled in
    8 months ago

    Am seeing strange DNS issues in the Bristol area. Can get to most sites but not anything Google related.

  • Mattyp3's avatar
    Mattyp3
    On our wavelength
    8 months ago

    Same as BCEly, no access to any google services (search, gmail, Youtube) in BS4 (Bristol). All other services working fine and all google services fine when not connected to VM broadband.

  • cjsvm's avatar
    cjsvm
    Joining in
    8 months ago

    Same issue here BS31. Google Services intermittent at best on VM broadband, all other services working fine.

  • pete_wc's avatar
    pete_wc
    Observer
    8 months ago

    Same here in Bristol (BS48).  Does anyone from Virgin Media monitor this community?

  • PMilne87's avatar
    PMilne87
    On our wavelength
    8 months ago

    I have the same issue but with Azure MS365 websites that require Single Sign On. Service Status page keeps wanting to reset my router but general connection stability is unchanged. It appears to be a specific DNS issue for select AWS servers. This has now left me unable to work and will likely lose pay due to this. Do you have a fix? 
    Wishaw ML2 Area

    • pete_wc's avatar
      pete_wc
      Observer
      8 months ago

      I'm on the phone to their support now - they sound perplexed so far!  lol

      • Mattyp3's avatar
        Mattyp3
        On our wavelength
        8 months ago

        You’ll be lucky to get through to someone who understands the issue, I raised it in an online chat this morning and even though I asked for it to be raised to an engineer they were adamant it was probably something to do with safe-search settings.

  • pete_wc's avatar
    pete_wc
    Observer
    8 months ago

    Virgin Media support were clueless, they said the problem is with Google.  I explained that Google is fine if I access it from elsewhere, its a DNS/routing issue with Virgin Media but they didn't understand.  I gave up.