Hello,I want to move the router from the room where it was originally installed to a different room.I understand there is a fee to be paid. How can this be arranged?Thanks in advanced.
Since about 11am yesterday my FTTP connection has been down. The modem (5x) is flashing a blue light for 20 hours now. The modem gui connection test reports it's down. ( However in the list of items it also lists that it's not down.. despite clearly ...
HiOriginally a Sky customer but now signed up to VM. Anyway, when I spoke with Sky was told could leave end of June, so I rearrange the appointment the Rep organised for June 28th. Anyway, Sky disconnected me last Friday, luckily I have the VM equipm...
Had the red light on my original hub 3 so was told me sent a new hub, received the hub a few days later which defiantly wasn’t new looks used so guess it’s a refurb. Upon plugging in and resetting it a couple of times with the pin hole and through on...
I signed up for broadband online with self install. I then received one email with my order documents which listed my address mildly incorrectly but not a real issue (12 A "Street Name" as opposed to 12A "Street Name").However, I then received a seco...
My street, along with many streets in the area were cabled several years ago. All of the other streets have since gone live, including streets that lead on from mine.The cables have been in place, with the little plastic cover points for years now. F...
Very similar to many other requests on this forum: Our house is undergoing large renovations. I need a new white box (the builders have removed that by accident when removing a wall) and would need to get that installed in a different location. Also,...
On 18 May I signed up for VM. On 20 May the first of the installation teams arrived to pull the cable to the house and fit the box on my wall. And then the problems started!First thing on Monday, the 'pullers' were here. But very quickly they told me...
Hi,I received the pre-contract documents and my order summary for fibre broadband. Only, I never received the contract or a delivery date confirmation. I do not yet have an account number.What are the next steps? How can I proceed? I haven't received...
