In case this happens to anyone else I just had a new hub installed by a Virgin engineer (as he had to wire multiple phone sockets. I logged into the hub and was asked to reset the admin password - next step was to enter my existing Wi-Fi network name...
Hi, Two things to clarify.1. Hub 3 got delivered today with push-type coaxial cable. but Hub 3 port looks like a screw type.2. Unable to find the wall socket at the house. the landlord is also not too sure about the wall socket. Please advice.Sam
Ordered a broadband package on Friday 01/09 to be delivered on 09/09 and received the order summary email and pre-contract documents, however the delivery date confirmation and contract have not been received. Upon trying to log into Virgin Media to ...
Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Could I get someone to come out and install one and if so what will it cost?Thank you
HelloI was wondering if anyone here could give me some advice. I’m with Virgin Broadband and have the 264mb package. Setup was fine about a month ago but lately I’ve been having problems where my devices such as phone, tablet, or computer can’t conne...
Hi,Is this wiring set up the best/neatest it could be or is there an alteration I could make?Thanks
We have accidentally cut through our neighbours wifi wire on the outside when installing a fence. how can this be fixed asap? thankyou.
Hello,The grey box outside our home covering all the conections is broken and has since been taken away in a Litter pick .How do I go about getting this fixed/replaced? Kind regards Connor
HiI have recently purchased Hub 5 with the self install option I have a virgin socket but there is already a cable plugged into it which leads into the street.I’m not sure if I should unplug this and plug in the new cable I’ve been given in the self ...
its been almost a week and I have not received any update on the status of my home delivery order, the self install kit was supposed to arrive on the 1st of September.Meanwhile I have not even received my account number to at least sign up and get an...
