I’m trying to book an engineer to move my fibre cable and point. The current cable runs around the house and was broken so we currently have no internet. Please could someone contact me as soon as possible. Thank you,Matt
received the gig1 fibre router on 17th today and is the day they take payment, we already have underground routing to the house so cable install will be easy but the contract didn't specify when it will be installed and the router box says "must be a...
Hi, there is a fault at the cmts. Keep getting intermittent outages, can you help please.Broadband monitor link https://www.thinkbroadband.com/broadband/monitoring/quality/share/30f1c46b670d89cd8e65fb6a9a567ff0212a1050Refresh data Upstream bonded cha...
I use a different router instead of Virgin media for Wi-Fi. I haven’t got my super hub in modem mode as I still use its Ethernet ports.I turned off SSID from the super hub settings so they don’t appear on available Wi-Fi networks but for some strange...
Hi, can a technician check the local CMTS please as we have been getting intermittent loss for past 6 days.I've checked continuity with hf sig gen and scope of cables out to external connection and they are fine. Your phone support leaves me wanting ...
Area code for Cumbria CA13
Why can't I get my old router which worked for years to replace me new Hub 5 router that only works for one day
I would also like to understand how I book an engineer to change a socket location at my property?
Just received an email telling me what needs to be returned, bit annoyed because it's telling me I have 4 Pods when I clearly only have 3. How can I return a 4th pod when you only send 3 out!!
Hi,In August 2024 I signed up for Virgin Fibre coming to my street, installation schedule for 20th September. Some men came out shortly afterwards and surveyed the street as they would need to run the cable to the main property. This all seemed quite...
