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Hub 5 activation

Tuning in

on friday i joined volt virgin media gig1, i previously was a virgin media customer 2 years ago and saw they had combined with o2 today i recieved the self install kit once installed i have a flashing red light i then called the activation number and was told it could take 3-24 hours is this normal?


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Very Insightful Person
Very Insightful Person

Hi @OTJF aka @fadenha 

Have you followed the advice on the following page? (it's the same advice for the hub 4 and the hub 5)


Please note the help page states, "press the Hub’s pinhole factory reset button for 10 seconds " 

It's actually best to leave it pressed for a timed 60 seconds.

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