QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Retentions call.

Currently on 1gig with a phone ( evenings and weekends) and paying £38 with discounts. Can someone tell me if the hub 4 can carry 1gig, just curious as I thought it was hub 5 only. When I gave my notice two days back I was offered the same but at £56...

cam1eron by Joining in
  • 3 replies
  • 0 kudos


Hi there my street was dug and virgin cabinets and the little man hole covers with virgin media on them put outside our flats/houses. This was in September 2022. I have since received 3 separate emails stating that we will be switching on soon. Then ...

Haggi123 by Joining in
  • 1 replies
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Cable runs across garden

Hello, we have recently moved house and have noticed that the virgin media cable runs diagonally across the garden, which is going to make cutting the grass tricky.  It cant be buried as its too short. How do we get this fixed ? 

Delayed Installation

Contract signed back in October 2023, between then and now (3rd Feb 2024) we’ve had two lots of external construction works, five missed installation appointments, four site surveys and plenty of excuses. Despite having raised complaints via email we...

Hodson88 by Joining in
  • 15 replies
  • 0 kudos