Return of equipment
Just received an email telling me what needs to be returned, bit annoyed because it's telling me I have 4 Pods when I clearly only have 3. How can I return a 4th pod when you only send 3 out!!
Forum Posts
Delayed Installation (again)
Hi,In August 2024 I signed up for Virgin Fibre coming to my street, installation schedule for 20th September. Some men came out shortly afterwards and surveyed the street as they would need to run the cable to the main property. This all seemed quite...
Move Virgin Media wall socket
HiI would like to arrange for the Virgin Media TV and Fibre wall sockets to be moved within our house to another location.Thank you.
Red light on hub
I have recently got a solid red light on my Hub 3,I phoned virgin and they run a test and everything was fine but light is staying on.I have done a few factory resets to no avail. Also the WIFI keeps dropping off. The internet emblem keeps showing on...
Virgin Media Blocking VPN Websites?
I was wondering if Virgin Media are owned by the CCP as whenever I try to search up a VPN provider and access the site, it is blocked and will not load, however on different providers and mobile data it is perfectly fine. Quite frankly it's ridiculou...
Full Fibre
I’m really struggling to find information online so not sure if anyone here can help me.I’ve just upgraded to the Gig1 with volt. They are sending out the Hub 5 box. I’m unsure if it will be full fibre XGS-PON.Currently I have checked on bidb and my ...
Virgin not working on my PS5
We got virgin fibre broadband installed this morning and after doing a speed test on my phone I was getting a consistent 270-280+ mbps. I connected my ps5 to the internet using a lan cable and I’m having nothing but problems. Everytime I do a speed t...
Considering moving to Virgin
We are considering moving to Virgin because the speeds they offer are lightyears faster than what we have now. But from previous experiences of flatmates etc I swore I'd never switch to Virgin.Are the faster speeds worth the effort that it takes to b...
Resolved! How to add an unrecognized MAC address to Valérie?
I help a community of retirees, which places me in the position of asking current information on older equipment.In this case, the hardware is a Sagecomm modem router, using an ADSL connection installed by Virgin and the Web interface is Valérie. Thi...
Resolved! Request for new cable install - Brown box to inside wall
I have to remove the outside cables which are coming into my house from the brown box, since I am insulating the walls and don't want a big hole drilled through it for the cable. Can I have a new cable installed so that it comes through the wall belo...
