QuickStart, set up and connections

Address is not listed, neighbours have it- spoke to Virgin on phone - less than helpful

My partner and I just moved house to a new build. We tried getting WiFi sorted with Virgin as we had no luck with BT/Open Reach and Fibre as we were told it was not available to us. We then spoke to our new neighbours who told us they were with Virgi...

Clarify when billing cycle starts?

Hi, I'm new to Virgin Media. I'm moving house and decided to go with Virgin, as it's the provider that's already been serving the property. I'm trying to get all my affairs in order in advance. I won't be moving into the property until mid-June. If ...

Cables to Brown external Box

I have ordered broadband from VM which is due to self installation soon. I notice there are 2 Black cables entering the external Brown Box. One thicker than the other, one or both wires enter the house and go along inside the wall cavity to a VM broa...

Remove unused lines

How do I contact Virgin to remove a rusty, broken, junction box, and an unused phone line from my house?

I need my installation kit sooner, VM changed my date without reason

I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June.I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it ...

Internal Wall box C141? Red RX light flashing

Hello,Had fibre installed about 6 weeks ago. After engineer left I noticed red RX light was flashing and he said that was normal.I noticed the wifi was slow in some parts of the house but still usable at 20meg but had occasional "stutters".Call was l...

New installation (sort of)

Good afternoon all, totally new to this forum and to VM!currently my son is living in my house but is moving out and we are moving back in. We’ve been in Greece for a while. My son has VM and is taking it with him to the new house. So far so good! I ...

Resolved! What to do when we move house?

I'm really worried after reading some of the horror stories here...we are moving house, we thought it was going to be further into the future but our buyer wants us to move early December - how will it work? We really can't be without our broadband, ...

Resolved! Can I move my router to another already installed internal box?

Hi, when we moved into the current property there were 4 internal white boxes (hallway, lounge, dining room (used as a second lounge and what we call the Snug). With our installation they just shoved everything behind the TV in the lounge ( so V6 box...

Booking an Engineer

Hi all.Seems booking an engineer is way harder than it needs to be, even phoning in has you running around in circles. Just need my Hub relocated. Any actual VM staff on here that can get me an appointment booked?

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