on 30-05-2024 23:24
30-05-2024 23:50 - edited 30-05-2024 23:52
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
With something like this the forum team might pick it up earlier.
Might also help if you could post a picture.
30-05-2024 23:50 - edited 30-05-2024 23:52
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
With something like this the forum team might pick it up earlier.
Might also help if you could post a picture.
on 03-06-2024 12:20
Hey Joanne1310, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.
Let me send you a DM and we can look into this for you.
Matt - Forum Team
New around here?