QuickStart, set up and connections
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Forum Posts

Hub 3 set up

  I am trying to set up my hub 3, but when it comes to connecting the white cable into the box on my wall it dosent fit at all, it dosent look like the one in picture. I tried them connecting to a cable that comes out of the ground and that fits but ...

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re-locating hub

I have two 360 boxes. Can I simply rewire the hub to the box which is beside my main home phone. The hub is presently connected to the box in another room. I am due to be transferred to the new fibre phone on 28 July.Mofos

mofos by Joining in
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  hi I recently joined virgin, I got the hub 3 but am having difficulty setting it up. Do I need a technician as I can’t seem to figure out where all the wires go. Thanks 

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Incompetence or Crony practice

I was offer a plan during broadband renewal for a £34 per month. ( was also asked to take an o2 mobile & stream on top of it). but now iam being charged £40 per month just for the broadband. Its impossible and tedious to navigate the messy customer s...

Resolved! Virgin Installation Gone Wrong/Delayed

I've written this post to highlight how disastrous my Virgin Install and customer service journey has been in the hope they might pull their finger out and get it sorted and to warn anyone of what you might expect after ordering Virgin services in 20...

Hub5 and disgusting customer service

We have been with Virgin since before Virgin was Media. We were legacy NTL subscribers, so I've spoken to CServ a few times over the years. The company I have dealt with in the last 2 years is not the company I've been with for 20 years. Today was th...