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Cancel my broadband

Ffionjeniffer
Joining in

I had my broadband delivered ect there is no virgin master socket in my home I’ve tried to call virgin several times to get a engineer to come and fit one haven’t had any luck. Does any one know how I can cancel my broadband? I don’t want to be billed when my broadband hasn’t even been turned on 

2 REPLIES 2

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @Ffionjeniffer, and a very warm welcome to you!

Sorry to hear of the lack of master socket, and thus the lack of service you're currently experiencing.

If you want to arrange for an engineer visit, as the service is not yet active, the number to call would be 0800 052 1734.

If however, you wish to call our team to cancel the services, please utilise 0345 454 1111.

Kindest regards,

David_Bn

Thank you so much for your helo