QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts


I Recently ordered the gig 1 Wi-Fi package. I haven’t ordered from virgin before. I have received a few pre contract details and I chose todays date (13/12/22) for the installation date. And no one has turned up I also haven’t received a welcome pack...

2 broadband issues

Hi there New customer. I have a few wifi blackspots. I have volt so rang customer services and was passed around three times. Told I can't get help until I've paid my first bill. Is there anyway I can get a WiFi boost without having to wait a month? ...

Rickc96 by Joining in
  • 5 replies
  • 0 kudos

No virgin media wall socket

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was ...

QAZOKM by Joining in
  • 4 replies
  • 0 kudos

Installation Issues / Botched Appointment

Hello,I apologise that this query is long but it's an issue I've tried to have rectified numerous times and I'm getting nowhere.I've had issues with getting my internet set up for 2 weeks; I have a Telewest wall connection which I was told upon order...

MazyP by Tuning in
  • 2 replies
  • 0 kudos

Installation Delayed - What can I do?

Hi,I ordered Virgin broadband in November and was given 15th of December for broadband and phone line installation. I was told someone would visit before then regarding outside installation.Now I have been informed that someone will visit on the 20th...

Sammy9 by Tuning in
  • 4 replies
  • 0 kudos

New address not listed

Hi, I am an existing customer. I have recently moved into a flat that isn't listed on the virgin postcode checker. The other flats in the building are on there.I have a NTL socket and my router is flashing green. I spoke to the movers team who booked...