Hi.I had multiple issues after upgrading to 1GB. The latest attempt to sort the issue was on Thursday when an engineer replaced the hub 5 with another one. All seems OK so far although ever since it was replaced I’ve not been able to connect using t...
Hello, I haven't internet in London N1 Canonbury Islington. Yesterday afternoon It was also interrupted but virgin fixed, but after hours its been cuts the signal on the modem again, has someone the same issue?
Hi,the sales team are saying they cannot sort my new service until the current occupier in a house I have completed on has ended their contract. which is fine but I don’t understand why the router/quick start package can’t be sent out to myself so on...
I am in the process of setting up a rental property and the previous owner had a contract with Vodafone which expired at the end of May.When I ordered Virgin Broadband I was offered a self-installation kit. Am I right in saying there should be a Virg...
I've just renewed my contract with Virgin for a further 18 months, when renewing I asked about upgrading my current Superhub 4 to a new Superhub 5 as I'd like to take advantage of the superior chipset and 2.5Gb network connection.I was told I had to ...
hi
I’ve ordered a self instalation router which was supposed to arrive 2 weeks ago but hasn’t. I haven’t received any confirmation or tracking details besides my order reference ( I have checked my junk). I can’t get through to customer services as ...
Hi,We’re new to Virgin Media and do not have the required Virgin Media wall socket. How do we go about booking an installation of one? Thanks in advance.
