Hub 3 not working
We have not been able to connect to hub WiFi for awhile but can connect via extenders but unreliable. The light on the hub has been yellow orange for awhile. Decided to try to reset it so turned it off and back on but now not connecting at all. No lights on hub and no WiFi. Tried to use connector app but it cannot detect the hub. At a loss on what to do next.hub 3 and vpn home working
been working from home for a few years now but just a few days ago the vpn has stopped connecting... works if use phone as a hot spot and have also gone to a neighbours house who use sky and works OK.... Have seen a few work around on forums but as I have a hub 3 things like changing dns not option and going to modem mode not working ANES not giving me the option to turn off as saying not connected to virgin ( I am) or system errorr come back later..... Is there any way virgin can give a safe answer to this problem .. Obviously if no safe work around then may have to cancel account and use supply that I know works
Needs help resetting Pods
Hi there, I recently upgraded my Wi-Fi from 500mbs to 1gbs. So, they sent me a new hub5 to replace my hub3. And so, my Wi-Fi pods now need reset so that they can work with the new hub. Simple enough you would imagine. However, this is virgin. Twice now I have been told (once through the phone line, and once through WhatsApp) that I will get an engineer call me back within 24 hours. But I was lied to both times, and no one called back. Does anyone have a clue how to get these Wi-Fi pods to work with my new hub? Also, I'm paying for 1gbs, but my speeds are more like 650mbs, on my hub3 my speeds world usually be around 560mbs. So, it's not really much faster at all.