Hub3

8 Topics

Replacement Hub 3.0 internet blocked: 'access denied'
My Hub 3.0 hit the solid red light / overheating problem so I've been sent a replacement Hub 3.0 but when I plug it in and log into the admin page it reports that the internet connection is blocked and shows an "Access Denied" message. The LED on the front shows a solid white light. When I plug my old router back in then everything works fine (apart from the red light). Does the replacement Hub need to be activated by Virgin before it will be recognised?
Solved
markrp
16 days ago Place QuickStart, set up and connections
70Views
0likes
3Comments
Hub 3.0 on the fritz
Can’t get hold of anyone on the customer help line. Splitter in back of Hub 3.0 has broken and come out of the hub. Need a new hub but don’t need to upgrade.
Chanel1
4 months ago Place QuickStart, set up and connections
49Views
0likes
3Comments
Hub 3 - No Internet
Just received a Hub3 and installed it but when connecting to the wifi, it is not connected to the internet. Light is stable white [Mod - title edited for clarity]
darrenk88
4 months ago Place QuickStart, set up and connections
54Views
0likes
1Comment
Hub 3 not working
We have not been able to connect to hub WiFi for awhile but can connect via extenders but unreliable. The light on the hub has been yellow orange for awhile. Decided to try to reset it so turned it off and back on but now not connecting at all. No lights on hub and no WiFi. Tried to use connector app but it cannot detect the hub. At a loss on what to do next.
Salieberuk
4 months ago Place QuickStart, set up and connections
30Views
0likes
3Comments
hub 3 and vpn home working
been working from home for a few years now but just a few days ago the vpn has stopped connecting... works if use phone as a hot spot and have also gone to a neighbours house who use sky and works OK.... Have seen a few work around on forums but as I have a hub 3 things like changing dns not option and going to modem mode not working ANES not giving me the option to turn off as saying not connected to virgin ( I am) or system errorr come back later..... Is there any way virgin can give a safe answer to this problem .. Obviously if no safe work around then may have to cancel account and use supply that I know works
topdog44
8 months ago Place QuickStart, set up and connections
1.7KViews
0likes
16Comments
Keep Hub5 from old account and remove new Hub3 ?
Hi ive started a new post on this subject as I haven’t had a response from a Virgin Employee on my other post which I’m hoping to do please. Up until last week, March 31st, we had M250 18 month contract package in my partners name, during the initial setup we had WiFi issues back on this connection and a technician swapped us from the Hub3 to the Hub5 which has been perfect ever since. 2 days ago we started our new contract under my name, (we were advised to do it this way by Virgin Media salesman to get the best price) Same M250 package, I did ask when siginging for the new package about keeping the Hub5 due to the previous issues and was told Virgin only send out Hub4’s and Hub5’s, clearly this was incorrect as we’ve been sent a Hub3, with a new router - the Hub3 , we instantly have WiFi issues (Ethernet is fine) basically it can’t reach the rooms downstairs - we can sit on one side of the sofa and get WiFi (not great speeds though) and move to the other end of the sofa and get nothing, unfortunately this also means the Amazon firestick can’t get a speed over 3Mbps (we got over 100Mbps with the Hub5) so we get constant buffering, and no home screen message with no WiFi at all at times. We consistently got speeds of over 200Mbps on the old Hub5 all over the home, we now have spots where get no connection and where we do get WiFi the speeds are between 3Mbps and 15Mbps. The hub5 from the old contract is sat upstairs, unplugged, can I please ask a Technician re-configure the Hub5 to work with the new connection and fix my issue? As it is tried and tested and will sort this issue, also will save me lots of time with phone calls to Virgin explaining this. Thank you
Solved
DeborahForum
2 years ago Place QuickStart, set up and connections
5.8KViews
0likes
46Comments
Virgin Media Hub Power Cable Query
Hi, is the black power cable which goes into the hub 3 the same wire that goes into Hub 5 or is it different? Thanks all
p3tzz
2 years ago Place QuickStart, set up and connections
767Views
0likes
1Comment
Needs help resetting Pods
Hi there, I recently upgraded my Wi-Fi from 500mbs to 1gbs. So, they sent me a new hub5 to replace my hub3. And so, my Wi-Fi pods now need reset so that they can work with the new hub. Simple enough you would imagine. However, this is virgin. Twice now I have been told (once through the phone line, and once through WhatsApp) that I will get an engineer call me back within 24 hours. But I was lied to both times, and no one called back. Does anyone have a clue how to get these Wi-Fi pods to work with my new hub? Also, I'm paying for 1gbs, but my speeds are more like 650mbs, on my hub3 my speeds world usually be around 560mbs. So, it's not really much faster at all.
YIKES1412
2 years ago Place QuickStart, set up and connections
2.6KViews
0likes
10Comments