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codytone's avatar
codytone
Tuning in
25 days ago
Solved

cable too short

Hi

I've just received my home start broadband set up kit, it's with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable socket outlet and the mains plug over the other side where the hub will be connected and stand) I can connect the 3M cable but its hanging in mid-air in the middle of the window.  Placing HUB on floor on carpet is not safe and gets in the way of curtains etc

Can you send out a 5m cable please? I'll happily send the £M one back.

Thank you

Broadband
Cable
coaxcable
Hub3

6 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    25 days ago

    A VM person will pick this up if you wait. If you want the best WiFi range from the Hub, position it in an open place on a shelf or cupboard. 

  • codytone's avatar
    codytone
    Tuning in
    24 days ago

    Thanks for the advice,  I normally have it on a speaker top which is on a stand above all the other furniture in the room but because the cable is so short its now stuck on the floor in the corner as thats as far as the 3 meter will reach. Thanks again.

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      20 days ago

      Hi codytone thanks for posting although we're sorry you're having issues with the coax being too short.

      Please let me send you a PM and I can look to send you a longer one.

      Expect the PM to arrive shortly and respond directly when you can!
      Many thanks

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    16 days ago

    Glad we've managed to get this sorted out for you :)

    • codytone's avatar
      codytone
      Tuning in
      9 days ago

      Thanks for sorting, longer coax cable arrived today, all works well 

      Thanks again.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        7 days ago

        Great to hear this is all sorted for you now codytone 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.