Forum Discussion

andycox's avatar
andycox
Joining in
10 months ago
Solved

Account number too short

Having recently joined Virgin for broadband, I’m trying to register on the website.

However the account number on my bill is 7 characters; yet the website account number field states it should be 8 or 9 characters long


As a result I’m unable to register. And yes I have tried it with a 0 in front.

Can anyone help? Thanks in advance 

  • John_GS's avatar
    John_GS
    10 months ago

    Hi andycox 

    Thanks for posting and welcome to the community.

    Try 2 zeros at the front, should fix it 🙂

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    I think the last digit/s is the area code.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    10 months ago

    Hi andycox 

    Thanks for posting and welcome to the community.

    Try 2 zeros at the front, should fix it 🙂