We have not been able to connect to hub WiFi for awhile but can connect via extenders but unreliable. The light on the hub has been yellow orange for awhile. Decided to try to reset it so turned it off and back on but now not connecting at all. No lights on hub and no WiFi. Tried to use connector app but it cannot detect the hub. At a loss on what to do next.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
how did you turn it off - its a long time since i saw a hub 3 but i think there is a tiny on off switch on the back - if you turned it off and on at the socket but in messing turned it off on the hub then that could be it - double check that - if not wait for staff as suggested or ring
Forum TeamHi Salieberuk
Welcome to the Community Forums.
Sorry to hear you're having service issues connecting to the router and extenders.
Checking the systems on our side, we can see that you've already been in touch with the team since posting, and this looks to have resolved this for you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
