Forum Discussion

piggles72's avatar
piggles72
Tuning in
2 years ago
Solved

Hub 3 stopped working (no lights on)

Good evening, 

My Hub 3 has stopped working altogether. There are no lights illuminating at all

The power adapter is fine, as it powers up an old hub, so the hub itself is faulty

Can I request a replacement hub through here please? 
Thanks Chris 

  • Molly_T's avatar
    Molly_T
    2 years ago

    Hi Piggles72 👋

    Welcome back to the community! Sorry to hear about these issues with your hub. 

    It does look as though there have been some issues with connection on your hub, and with the connection registering to it in the past week. We will need to send you a PM to confirm a few details and arrange a technicians appointment or replacement if needed. 
    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

3 Replies

Sort By
  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    VM Customer Support are on 150 or 0345 454 1111 from a non-VM phone.

    It might be best to phone in the failure. 

    The forum's VM team may take a few days to spot your post & I am sure you are keen to get a replacement ordered quickly.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Piggles72 👋

    Welcome back to the community! Sorry to hear about these issues with your hub. 

    It does look as though there have been some issues with connection on your hub, and with the connection registering to it in the past week. We will need to send you a PM to confirm a few details and arrange a technicians appointment or replacement if needed. 
    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

  • piggles72's avatar
    piggles72
    Tuning in
    2 years ago

    Good afternoon, 

    Molly, I have sent you a PM earlier today

    Following on from that I now need to amend my appointment date to Thursday 4th April, between 8am & 12pm.

    I have tried to reschedule through the website but there is an issue on it and it won’t let me amend the appointment date 

    Can one of you do this for me please?

    Many thanks 

    Chris