replacement

2 Topics

Replacement Hub 3.0 internet blocked: 'access denied'
My Hub 3.0 hit the solid red light / overheating problem so I've been sent a replacement Hub 3.0 but when I plug it in and log into the admin page it reports that the internet connection is blocked and shows an "Access Denied" message. The LED on the front shows a solid white light. When I plug my old router back in then everything works fine (apart from the red light). Does the replacement Hub need to be activated by Virgin before it will be recognised?
Solved
markrp
30 days ago Place QuickStart, set up and connections
75Views
0likes
3Comments
replacement cover
We have just bought our first home and unfortunately on the days we got the keys to our property, the lid/cover has disappeared and would like it covered asap. virgin was previously installed when we moved in so chose to stick with virgin have since had the WIFI box delivered, but I cannot seem to get be able to get in touch with Virgin to be able to sort a replacement out! we have also found our WiFi isn’t operating as fast as it should be! Help please!!
Charrmae
6 months ago Place QuickStart, set up and connections
68Views
0likes
3Comments