QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Service Switch On in Newton (Chester)

Hi I have been checking the service coverage on a bi-weekly basis for the last few months. They laid the cable to the post that provides access to my property back in September 2023. We still don´t have access to VirginMedia. My current broadband con...

AlexGQ by Joining in
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Resolved! Moving tv box

HiWe are going to be having some serious building work done and would like an engineer to fit a new tv connection box to a different room before building work begins. Could you advise please on costing. 

Suefezz by Joining in
  • 2 replies
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hub 5x power supply

hello, I need to to get a new power adaptor for the hub 5 x, i phone up last week and they guy on the phone said he ordered the item for me, but it arrived today and he ordered the wrong cable, just wondering if anyone can help me get the correct cab...

Resolved! Shorter cables

When virgin installed my hub and to box the two cables were about 2.5 metres long. I now have coils of cable tied up behind and wish to shorten them. Is it possible to purchase half metre cables direct from virgin

999rgch by Joining in
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Hub 3 replacement

Permanent red light for a couple of months now but it is not overheating.Went through whatsapp process and eventually received a replacement power cable which has had zero effect. Still have the red light.I am stuck in a "do you have whats app?" loop...