Request for Replacement of my HUB 5

[atiq]

i am with VM more then 15 years but never  got any major issue but since i moved to 1GIG my hub given some Sort of noise i called broadband phone support they diagnose High pitched DISTORTION sound they told me we can replace this was last year but i refused because when i used my HUB in modem mode and connected with ORBI 6E  its cool done no distortion .couple of month when i upgrade my package for next 18month i request for new hub but that time hub out of stock  . 

But now i am going to removed my ORBI6E and HUB goes to standard position and its start given HIGH PITCH zeeeeeeeeeee sound type, my request is here please kindly Replace my hub so i can used full benefit without CONNECTING orbi6e  please kindly arrange NEW HUB 5

[Cardiffman282]

Call it in as a fault on 0345 454 1111 / 150 saying you have the usual zeeeeeeeeeee fault. 

[goslow · Accepted solution]

Be careful what you wish for. The Hub 5 is still a work in progress

https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079

The orbi wi-fi seems to be a highly rated system in reviews. It would be surprising if you got the same level of performance and control from a VM Hub 5 alone.

[Adduxi]

You most likely have a Hub 4.  These are the only VM Hubs to be fitted with a fan.  It may be a case of blowing out any dust that has accumulated over time.  You can power the Hub off and use a can of compressed air to remove any dust.

[unisoft]

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@atiq wrote:

i am with VM more then 15 years but never  got any major issue but since i moved to 1GIG my hub given some Sort of noise i called broadband phone support they diagnose High pitched DISTORTION sound they told me we can replace this was last year but i refused because when i used my HUB in modem mode and connected with ORBI 6E  its cool done no distortion .couple of month when i upgrade my package for next 18month i request for new hub but that time hub out of stock  . 

But now i am going to removed my ORBI6E and HUB goes to standard position and its start given HIGH PITCH zeeeeeeeeeee sound type, my request is here please kindly Replace my hub so i can used full benefit without CONNECTING orbi6e  please kindly arrange NEW HUB 5

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HUB5 is fine in modem mode. I used it after the firmware upgrade with no issues but then my switch (2.5gbps and 10G) wasn't cheap one.

In short, the GIG1 should come with HUB5 as VM always quoted you had to be on that package tier and why pay for GIG1 when others get a HUB5 on that tier?

HUB5 is much better with lines that have lower SNR as it has a more sensitive tuner in it that doesn't create noise.

[Carley_S]

Hi @atiq 

Welcome back to the community forums 

Sorry to hear that you're getting a high pitched noise from your router. 

I can see on the systems that you've already been in touch with the team and have an appointment booked for this to be investigated. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[atiq]

Thankyou All Done they visit and solved the issue actually it was FAULTY hub And also its connected by old coas screw type cable ,they swap router and cable . All done thanks