Hub 5 Firmware Upgrade | Virgin Media Community

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Hub 5 fails on port 4 when latest firmware upgrade happens - Virgin have their head in the sand (again).
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Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails.

Now at LG-RDK_7.6.15-2306.5

No idea what the changes are however as I use modem mode.

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Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails.

Now at LG-RDK_7.6.15-2306.5

No idea what the changes are however as I use modem mode.

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Has the displayed frequency for the OFDMA channel been fixed (74 MHz is not correct)?

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Has the displayed frequency for the OFDMA channel been fixed (74 MHz is not correct)?

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It is now showing 74000000 Hz

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It is now showing 74000000 Hz

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I’m still on LG-RDK_6.9.35-2302.6

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I’m still on LG-RDK_6.9.35-2302.6

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You are a lucky man sir. it fouls up port 4, great if you're a Gig1 customer.

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You are a lucky man sir. it fouls up port 4, great if you're a Gig1 customer.

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Same here, still on LG-RDK_6.9.35-2302.6.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"48","kudosSumWeight":0,"postTime":"2024-02-08T16:36:44.328Z","lastPublishTime":"2024-02-08T16:36:44.328Z","metrics":{"__typename":"MessageMetrics","views":18468},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5480247","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0OTA5NjksNTQ5MDk2OQ","node":{"__ref":"ForumReplyMessage:message:5490969"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0OTA5NjksNTUxMzE4NA","node":{"__ref":"ForumReplyMessage:message:5513184"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"66","rawBody":"

Same here, still on LG-RDK_6.9.35-2302.6.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5480247_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5490969":{"__typename":"ModerationData","id":"moderation_data:5490969","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5490969":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:477983"},"id":"message:5490969","revisionNum":1,"uid":5490969,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Computers"},"parent":{"__ref":"ForumReplyMessage:message:5480247"},"conversation":{"__ref":"Conversation:conversation:5480079"},"subject":"Re: Hub 5 Firmware Upgrade","moderationData":{"__ref":"ModerationData:moderation_data:5490969"},"body":"

Now at LG-RDK_7.6.15-2306.5. Update occurred 2am last night.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-01T11:40:32.656Z","lastPublishTime":"2024-03-01T11:40:32.656Z","metrics":{"__typename":"MessageMetrics","views":3331},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5490969","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"104","rawBody":"

Now at LG-RDK_7.6.15-2306.5. Update occurred 2am last night.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5490969_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:28993":{"__typename":"User","id":"user:28993","uid":28993,"login":"big-luap","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2010-08-21T13:37:22.583+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:117"},"entityType":"USER","eventPath":"community:virgin/user:28993"},"ModerationData:moderation_data:5513184":{"__typename":"ModerationData","id":"moderation_data:5513184","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5513184":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:28993"},"id":"message:5513184","revisionNum":1,"uid":5513184,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Computers"},"parent":{"__ref":"ForumReplyMessage:message:5480247"},"conversation":{"__ref":"Conversation:conversation:5480079"},"subject":"Re: Hub 5 Firmware Upgrade","moderationData":{"__ref":"ModerationData:moderation_data:5513184"},"body":"

are you using a Hub 5? the problem firmware is LG-RDK_7.6.15-2306.5 which turns on EEE. which nobbles the 2.5G port.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-21T13:59:46.580+01:00","lastPublishTime":"2024-04-21T13:59:46.580+01:00","metrics":{"__typename":"MessageMetrics","views":1795},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5513184","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"147","rawBody":"

are you using a Hub 5? the problem firmware is LG-RDK_7.6.15-2306.5 which turns on EEE. which nobbles the 2.5G port.

Looks like the 2.5Gb internet port when connecting to a 2.5Gb network card, now breaks unless 802.03az (Energy Efficient Ethernet) is disabled on my network switch (2.5gb) or my desktop direct.

You may need to go into device manager on your network card, advanced, find energy efficient Ethernet and turn it off. For my switch I’ve just gone into a gigabit port, like it’s not worth trying to fix it.

Not a great start.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":5,"postTime":"2024-02-14T04:08:25.028Z","lastPublishTime":"2024-02-14T04:09:24.669Z","metrics":{"__typename":"MessageMetrics","views":18176},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5483087","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODMyNTMsNTQ4NjA2OA","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODMyNTMsNTQ4MzI1Mw","node":{"__ref":"ForumReplyMessage:message:5483253"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODMyNTMsNTQ4MzYyOA","node":{"__ref":"ForumReplyMessage:message:5483628"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODMyNTMsNTQ4NjA2OA","node":{"__ref":"ForumReplyMessage:message:5486068"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"505","rawBody":"

Not a great start.

Good spot !! There is a post here somewhere about this and the only solution mentioned was for the user to reboot the PC. I'll try and find it and repost your solution as it's more sustainable than rebooting.

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try reading from the start

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try reading from the start

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Always EEE seems to be the course of problems...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"62","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-14T18:19:59.672Z","lastPublishTime":"2024-02-14T18:19:59.672Z","metrics":{"__typename":"MessageMetrics","views":18027},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5483628","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"67","rawBody":"

Always EEE seems to be the course of problems...

Got the update this morning and it broke my network card too 🙄

I'll try your suggestion.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-02-19T20:08:51.539Z","lastPublishTime":"2024-02-19T20:08:51.539Z","metrics":{"__typename":"MessageMetrics","views":4822},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5486068","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"174","rawBody":"

Got the update this morning and it broke my network card too 🙄

I'll try your suggestion.

Mine was updated to the new firmware (LG-RDK_7.6.15-2306.5) around 2am Wednesday.

Haven't noticed any problems yet...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":0,"postTime":"2024-02-15T01:33:58.400Z","lastPublishTime":"2024-02-15T01:46:53.932Z","metrics":{"__typename":"MessageMetrics","views":17939},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Chatter/community:virginboard:Computers/message:5480079/message:5483742","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODQxNzUsNTUxMzE3OQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODQxNzUsNTQ4NDE3NQ","node":{"__ref":"ForumReplyMessage:message:5484175"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODQxNzUsNTQ5NTMyNQ","node":{"__ref":"ForumReplyMessage:message:5495325"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0ODQxNzUsNTUxMzE3OQ","node":{"__ref":"ForumReplyMessage:message:5513179"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"130","rawBody":"

Mine was updated to the new firmware (LG-RDK_7.6.15-2306.5) around 2am Wednesday.

Haven't noticed any problems yet...

Since I got the update I can no longer edit connected device details on the Home screen of the settings page.

Can anyone else using router mode replicate this?

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Since I got the update I can no longer edit connected device details on the Home screen of the settings page.

Can anyone else using router mode replicate this?

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You mean like change the icons to show laptop vs phone printer etc and then it reflected the device types back? Yeah I can’t do that.

I think you can select device types via the Virginmedia connect app (the joys!) Not at home to test whether updating here would update in the admin gui.

You mean like change the icons to show laptop vs phone printer etc and then it reflected the device types back? Yeah I can’t do that.

I think you can select device types via the Virginmedia connect app (the joys!) Not at home to test whether updating here would update in the admin gui.

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Do you have any devices that operate above 1 Gbit? If you only use Wireless you wont notice as they are not fast enough, unless WiFi 7 Newer PCs have a 2.5 Gbit ethernet port.

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Do you have any devices that operate above 1 Gbit? If you only use Wireless you wont notice as they are not fast enough, unless WiFi 7 Newer PCs have a 2.5 Gbit ethernet port.

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It's not about noticing or not noticing - it's the fact that the current firmware literally breaks the 2.5Gb port when plugged into anything with EEE enabled - so as it currently stands the Hub 5 is not compliant with the 2.5Gb ethernet spec.

I've tried it as well - when plugged into a 2.5Gb unmanaged switch there is no communication with the hub. I have to use one of the 1Gb ports on the hub or the connection is completely broken.

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do you use any cabled network devices faster than 1G connected via the 2.5G port?

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do you use any cabled network devices faster than 1G connected via the 2.5G port?

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You know what this is about? VM don't want to support switches to the 2.5Gb port so they enable EEE which all unmanaged 2.5Gb switches have and can't be disabled so now you need a managed just so you can have 2.5Gb switch in router mode.

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legacy1 wrote:
You know what this is about? VM don't want to support switches to the 2.5Gb port so they enable EEE which all unmanaged 2.5Gb switches have and can't be disabled so now you need a managed just so you can have 2.5Gb switch in router mode.

Yeah, of course they've done that...

🙄

wrote:
You know what this is about? VM don't want to support switches to the 2.5Gb port so they enable EEE which all unmanaged 2.5Gb switches have and can't be disabled so now you need a managed just so you can have 2.5Gb switch in router mode.

Yeah, of course they've done that...

🙄

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My 2.5mbit switch works when connected via a router to a gig port, but not when connected to the 2.5 port.

Will try connecting router to the 2.5 port.

Router is Netgear Nighthawk RAX120 with a 2.5 port. could be interesting

My 2.5mbit switch works when connected via a router to a gig port, but not when connected to the 2.5 port.

Will try connecting router to the 2.5 port.

Router is Netgear Nighthawk RAX120 with a 2.5 port. could be interesting

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Whilst possible with some of their customised virgin only product “in house kit” this device is used across other cable companies outside the UK. The firmware is administered by the vendor. The UK version issued by virgin also has all of the backgrounds and themes of the other ISPs, it just picks the right theme from the memory. The firmware’s actually the same. Per the cable docsis standard providers have to update the modem / gateway themselves, to avoid customers running old firmware with security weaknesses that newer firmware generally resolves. However the individual ISPs can test the firmware feedback to the vendor and take a decision to reject if it breaks core functionality. Generally ISPs should engage in knowledge sharing to ensure say virgin sees a specific attack against their hub, if another provider abroad has the same hub, they’d ideally be informed to be on the look out via this means. It also helps to pickup bugs such as this.

It’s just shoddy coding by sagemcom, inadequate vetting by virgin, and much of the same. I can see why so many use modem mode. Coming from sky, plusnet, BT, TalkTalk and Vodafone (hate negotiating prices at end of contract so just leave), I never, not once had any of these firmware issues in all the years - starting with my first router from BT in the noughtees (think hub 2) that had a built in voip phone.

Ironically sagemcom supply the BT Hubs and you don’t see sagemcom making these errors on BTs kit. I remember when I got the virgin hub 5 DHCP was broken, it couldn’t give all my devices IPs (granted I have smart bulbs etc which do add up but it wasn’t an issue on my prior ISPs kit).

I considered calling to inform them of this issue with the port, but then I thought about the last call I had, where they told me “Sir. You are wrong,” when asking why a mystery £5 setup appeared on the bill (setup for what)? & still not able to get the WiFi pods approx a year later (included in the package) - despite raising a complaint last year (which concluded “you need to call”). Fabulous!

Another job well done.

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So buy a managed swith for about £60 if you want the 200mbits back.

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So buy a managed swith for about £60 if you want the 200mbits back.

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My Hub 5 got infected with LG-RDK_7.6.15-2306.5 last night. 2.5Gb port going to my unmanaged 2.5Gb network switch in my office is no longer working. Connecting directly to my PC with EEE off works, turning EEE on produces the same broken behaviour as when the router is routed through the switch.

Can't wait to see how many months or years it'll take Virgin to acknowledge the issue and then never fix it. Good to know I spent hours bebugging this only to discover it was, yet again, Virgin's garbage-tier routers and firmware again.

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In almost all cases ziggo in the Netherlands roll out the upgraded firmware as soon as the vendor publishes it, else shortly after. During deployment in December ziggo customers noted that this firmware broke switches due to energy efficient Ethernet. This was raised and picked up by ziggo staff who communicated they are working with the vendor for a resolution. Whilst Virginmedia waits several months they don’t seem to factor in any other carrier who’s deployed prior to them (which is most).

Google translated ziggo forum site: its really not like this couldn’t have been avoided.

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Can be fixed by using a Managed switch between the hub and your network device, I got a 9 port 2.5G from Amazon, info is in the thread.

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Can be fixed by using a Managed switch between the hub and your network device, I got a 9 port 2.5G from Amazon, info is in the thread.

This will look great on ISPreview UK - Top Broadband ISP Internet Service Provider Information Site

\"VM stops 2.5Gb port working on new firmware\"

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This will look great on ISPreview UK - Top Broadband ISP Internet Service Provider Information Site

\"VM stops 2.5Gb port working on new firmware\"

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\"This will look great on ISPreview UK - Top Broadband ISP Internet Service Provider Information Site\"

Mark Jackson (Editor in Chief) is now looking into it! So watch that space,

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\"This will look great on ISPreview UK - Top Broadband ISP Internet Service Provider Information Site\"

Mark Jackson (Editor in Chief) is now looking into it! So watch that space,

Hardware version: 1.2

Software version: LG-RDK_7.6.15-2306.5

My 2.5 port is not working - have been told on Discord the firmware update has killed the 2.5 Gbit port on Hub 5

nb: it is pointless changing the admin & WiFi passwords as every time you perform a reset, it resorts to factory setting.

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Hardware version: 1.2

Software version: LG-RDK_7.6.15-2306.5

My 2.5 port is not working - have been told on Discord the firmware update has killed the 2.5 Gbit port on Hub 5

nb: it is pointless changing the admin & WiFi passwords as every time you perform a reset, it resorts to factory setting.

Had a replacement hub, Speeds prior to the firmware being updated. Now I am back to 940 max.

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Had a replacement hub, Speeds prior to the firmware being updated. Now I am back to 940 max.

It killed mine with an Un-managed switch.

Purchased a managed switch EEE off by default

Firmware was updated to a test version no difference.

The app stated I need to do an reset - failed - try again in 2 hours.

Firmware was rolled back

Did another reset - working with Managed 2.5 Gbit switch since 8th March @ 9.20pm,

Uptime so far 2 days 14 hours 43 mins (I have a plugin in my browser that monitors the connection)

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It killed mine with an Un-managed switch.

Purchased a managed switch EEE off by default

Firmware was updated to a test version no difference.

The app stated I need to do an reset - failed - try again in 2 hours.

Firmware was rolled back

Did another reset - working with Managed 2.5 Gbit switch since 8th March @ 9.20pm,

Uptime so far 2 days 14 hours 43 mins (I have a plugin in my browser that monitors the connection)

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