Hi,My install date is down as the 21st September, had the engineers come out earlier unexpectedly and installed all of the cabling outside etc and the engineer said it's worth calling and moving the date to be earlier as they could even come tomorrow...
hi had technician for snr failures on upstream level on Saturday 9 sep marked the path for new cable said he was going to call me Monday 11 sep no call received
I’ve sign up with virgin nearly a month ago, I was given a date for the installation, and now all of the sudden has been postponed by a month, I cannot wait this long, as I need connection to work. Either this can be solved earlier or I’ll have to ca...
I ordered broadband on Sunday night, which said it would be delivered on Thursday. It has been 5 business days (now Friday evening) and I have not received anything at all - radio silence, not even an email after the initial pre-contract form. I jus...
Hi, I had my T.V. & broadband installed last week and I noticed over the weekend that the cabling to the box on the outside of my house is a mess, with several cable loops left dangling and the outer sheath not properly clamped inside the box. It jus...
We recently got a Virgin Media Hub 3. We tried to set it up on Friday of last week. It supposedly has been 'set up' the lights showing correctly and it is possible to connect to the hub with devices. However, once connected to the Hub there is absolu...
Hi, I have had broadband installed over the weekend, up and running but I cannot register my account, it says the password cannot be registered. Over the phone I was told that it would work as soon as the service is active but the problem is still th...
Hi all, Can someone please help me from Virgin. I want my disconnection date to be updated to 6th October 2023. Live chat told me they updated it and would send confirmation but had a feeling this would not be updated. Upon checking and being promise...
Hello, I apologise if this is the wrong forum but I wasn’t sure where this would be applicable. I recently moved out of my previous home and cancelled virgin broadband, now that I’m officially out virgin are requesting that I send back the kit. I do ...
I'm trying to start a new virgin connection in a new house. The previous owners also used virgin and their broadband worked just fine until last Wednesday. We moved in on Thursday and got the kit (Hub 3) on Friday.The box is installed and looks OK ...
