QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

VM install on an unadopted road

We live on an unadopted road and right now looks like VM are installing on the roads that connect to ours. Is there anyone i can speak to to find out if we are getting connected or if we could get connected in the future? We are probably less than 5m...

jiffk1 by Joining in
  • 2 replies
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Virgin media wall socket

Hi,I have raised the relocation request to the new property for my VM fibre and TVVM is taking time as there is sim line work that has to be completed on the area before they install at my propertyas my property is getting renovated wanted to get the...

tejeshn by Tuning in
  • 6 replies
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Upgrading to giga

Hi quick question , i just upgraded to giga1 , received an email with order number but no more comunication , i wonder when will i receive new equipment and get upgraded.Kind Regards

Stote by Joining in
  • 6 replies
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Another repull fail

Following on from intermittent connection problems mentioned in another thread, a VM tech visited yesterday and diagnosed a damaged cable so booked a repull, which was attempted today.The short version is, we now have nothing at all. First contractor...

Resolved! No VM wall socket

Hello, I’ve ordered a quick start kit to a property that hasn’t had VM for about 5 years. I can’t seem to locate the wall socket but have found a selection of cables. Could anyone please advise if any of the below are applicable? Or should I be booki...

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Notstan by Joining in
  • 3 replies
  • 0 kudos