Recent DiscussionsOrder placed, but no confirmation Hi team, I have placed an online order for a M500 Fibre Broadband on the 14th January 2026 and although I have signed all required documents and put in all details, I haven't received any confirmatio...Farcical Situation re botched install I need some assistance please regarding an ongoing situation, that would be bordering on the farcical if it wasn't happening to me. In a Nutshell, I was due to be installed at my new address after m...Moving to a house with Virgin 1GB Hi, we are moving to a house in 3 weeks that already has Virgin Fibre. We work from home and require broadband as soon as we move in. I'm not a current Virgin customer and am out of contract with the...No Socket I got a broadband box today but unfortunately there’s no socket to connect to. there’s a coaxial cable in the house but doesn’t fit that of the vm box. what’s the next thing to do? how much will i...Cable Cut Hi, any info on how I can get anything done as cable outside my property was cut on December 24th 2025 by Wales and West Utilities working for the gas company. I contacted Virgin media who sent out a...Area Reference code There seem to be a lot of queries from people asking for their area code in order to complete the process of linking the O2 ID to the Virgin Media account. I have the same problem - I signed up in Oc...SolvedArea reference code I am trying to log in but can’t find an area reference code. It’s bn10 can anyone help as can’t access anything without it Junction cabinet in my hedge Virgin Media applied to the local highways agency to replace a 85cm high cabinet on the highway outside my house in 2023. They actually put a replacement 1.2m high by 1.2m wide cabinet in my hedge, n...Constant red light on hub and intermittent connection My hub has a constant red light showing an has done for over a year. Now my broadband keeps dropping out. I've rebooted, factory reset, unplugged and waited on numerous occasions but the problem pers...Connection time-outs every now and then Hello, My connection is getting annoying time-outs. For several years my connection was stable, but since 4-6 weeks the connection cuts off for 5-60 seconds every 5-90 minutes. Quite random, as you ...
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