Brown box broken
Hello, my brown external box is broken, can I request an engineer for someone to come and fix it [MOD EDIT: Subject title changed for clarity]
Forum Posts
Power levels and internet issues
Hi folks, noticed my internet can be a bit laggy at times. Found my power levels seem slightly on the high side. Ill post below my logs. Any adviceCheers3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1331000...
Set up kit hasn't arrived
I ordered the set up kit it was supposed to be delivered 30/08 and it still has not been delivered. I haven't heard anything from virgin and I don't have an account number for the customer service number .
Can’t connect hub to the internet
I’ve ordered a self installation kit and I don’t have a internet wall hub and the internet cable doesn’t fit the VM Hub 3. I’ve tried ringing twice and cant get through to someone. I just want to book an engineer/speak to someone who can help.
an issue when i set up my hub
today i get my quickstart kit and i set up the hub. But i cannot connect to the internert by wifi. i log in the 192.168.0.1 and it said the wifi is normal but internet connection has issue. i would like to book a engineer visit but i dont know how to...
Virgin have used my garden to supply neighbour without seeking authority
...and Virgin consider this acceptable!I have been complaining to Virgin since last June about the manner in which they have supplied a Broadband connection to my neigbour. Thay have basically run a bright green conduit at a very shallow depth in my ...
Resolved! Cable nailed to my fence no permissiom
VM nailer a neighbours cable to my fence as a lazy way of not burying it. The neighbour is refusing to remove from my fence. I have previously reported this to Virgin who have done nothing. I want this cable removed as the fence is being demolishe...
Track dug for fiber is broken and a trip hazard
I have virgin installed since November and the track dug and cemented over has cracked and fallen apart. Who do I contact to fix this as it is dangerous. People have already fallen over it. There are no option anywhere for this type of fault so does ...
Installation Woes
Hi all,I've seen several posts on here regarding installation issues and delays - do the troubles ever end?- I'm on my 7th scheduled installation appointment now. Order placed in March.- Each time I have contacted the team, the "pre pulling work is b...
My IP Address Changed after Several Years - Why?
HiLong time customer, however for the past 4-5 years - I've had the same IP Address. This has been through different router changes by ensuring I used the same Mac address when connecting to the VM hub (which is in modem mode).A few days ago, my IP ...
