Hi team, I have placed an online order for a M500 Fibre Broadband on the 14th January 2026 and although I have signed all required documents and put in all details, I haven't received any confirmation emails apart from the pre-contract documents email. The kit was supposed to have arrived yesterday the 17th of January. Could someone kindly assist with this matter please? Kind regards
Try the pre-installation and delivery team on 0800 052 1734.
As this is a Community Forum, and not a direct line to VM as such, it will take a couple of days for a VM Mod to pick this up. If your need is urgent, it would be best to phone Customer Services directly as below.
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
Forum TeamThanks for reaching out to us elenabazavan, and a very warm welcome to our Community Forums!
Sorry to hear that you've been left somewhat in dark in relation to the order placed with Virgin Media.
Can you please confirm if since your post you have been in receipt of any further notification to confirm when your Virgin Media kit is due to arrive to you?
Thanks,
David_Bn
Hi David, thanks for replying! I've sorted the issue out with one of your team mates in the sales team. Thank you all for the suggestions!
Forum TeamThanks for coming back to us, elenabazavan. We're glad to hear that your issues have now been resolved.
Additionally, if you have any issues or questions now or in the future, please don't hesitate to let us know here, and we'll be happy to assist you.
Kind Regards,
Steven_L
