QuickStart, set up and connections

Delayed Installation

I wonder if anyone can help, or has ran into a similar issue.Like many others I have had my installation delayed. The original install date was meant to be the 11th Jan but it has been pushed back to the first of Feb.However I have had my cables pull...

Fibre Broadband - what does connector box/socket look like in the house?

We have not long moved into our house and have ordered Virgin Fibre B.Band, having been told by Virgin that our property has had fibre previously. We can not seem to find any connector box/socket in the house that could be for the fibre. Can anyone t...

Resolved! awaiting technician

I’m expecting a visit today between 8-1 to move line box into home- please can someone clarify they are coming?

Resolved! Pre install team nightmare

I ordered my broadband on the 27th September 2021 for my new home. My next install date is January 10th 2022The 9th October was my install date. The VM installer came and saw that the cable which had been cut from my new home needed to be installed, ...

Resolved! No Service for 6 days .... and no update

I lost service on Tuesday 3rd Jan. Ran diagnostics, no success so had to book an engineer visit. Earliest 4 days later on Saturday 7th Jan.Was told the reason for loss of service was that on the Tuesday network engineers unplugged my connection in...

Resolved! Getting an Extension Cable for my Hub

Looking for an extension from my wall Virgin box to the Hub. Does Virgin do anything like this? This is just a straight connection cable and not the ethernet one

Order status only received pre contract documents

Hi, I ordered the virgin media Broadband on and received Summary and pre-contract information email but no further emails. I tried calling virgin media but it required me entering my account number which as a new customer, I have not received. My c...

Set up help please

Hi I'm trying to set up my Internet and I haven't had much luck with It. I plugged everything as it said on the guide but my hub is still in red. There is a few wires hanging around so not sure if this is what's affecting it? Any help would be amazin...

Putting media box on property without permission

Hi pleas ignore the heading. My issue is that Virgin Media have just put a brown media box on our property but none of us use Virgin media, so we want it removed asap. They have also damaged our property in the process. How can we get Virgin media/wh...

Lost Netflix after connecting to Virgin Broadband

Hello everyone I have a smart TV and had Netflix on it which was working well, connecting to my phone's hotspot. Today I activated my Virgin media broadband. All the apps in my TV work well but netflix is not. tried connecting via ethernet and via ...

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