QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Delayed Installation

I wonder if anyone can help, or has ran into a similar issue.Like many others I have had my installation delayed. The original install date was meant to be the 11th Jan but it has been pushed back to the first of Feb.However I have had my cables pull...

Resolved! Pre install team nightmare

I ordered my broadband on the 27th September 2021 for my new home. My next install date is January 10th 2022The 9th October was my install date. The VM installer came and saw that the cable which had been cut from my new home needed to be installed, ...

Resolved! No Service for 6 days .... and no update

I lost service on Tuesday 3rd Jan.  Ran diagnostics, no success so had to book an engineer visit.  Earliest 4 days later on Saturday 7th Jan.Was told the reason for loss of service was that  on the Tuesday network engineers unplugged my connection in...

PhilRJ by On our wavelength
  • 9 replies
  • 1 kudos

Set up help please

Hi I'm trying to set up my Internet and I haven't had much luck with It. I plugged everything as it said on the guide but my hub is still in red. There is a few wires hanging around so not sure if this is what's affecting it? Any help would be amazin...

Ohall9 by Just joined
  • 2 replies
  • 0 kudos