I recieved a new Hub 5 (to upgrade from our Hub 3) and have installed it. Whilst we can add laptops, phones and tablets to it mostly OK - the Virgin Apps (VM Connect and My Virgin Media) are unable to connect to the hub and keep saying it needs reset...
Hello I’ve recently purchased self install broadband kit on the 26/12/2023 the date it was meant to be delivered was the 29/12/2023 I’ve had no further emails or tracking information on this order please could somebody tell me where my order is I can...
We have just had a new Hub 3 which I have got up and running and put into modem mode as we have our own router. Normally I would go to 192.168.100.1 for access to the hub 3 but this doesn't work.How would I get into the hub 3 if I wanted to change it...
I noticed today that the power light on my SH3 is permanently red. I followed the instructions on the website and did a pinhole reset but that made no difference. The hub feels quite warm to the touch so I called 150 and was told there is a tempora...
I had started my new virgin media broadband contract on 30th December, but I didn't receive my router yet. Whom should I contact for this?The delivery department is Yodel and they are not confirming anything. They are saying to contact your seller.
I have been a Virgin Media customer for many years and recently purchased a new build property in the Nottingham area. The street is indeed a Virgin Media cabled area, and can infact receive the Virgin Media's new gigabit service. I called VM to try ...
Hi all,I've just started a new plan with virgin media for broadband, my modem arrived today. I am and old Virgin customer, so Setup was quick and painless as I already have the cables going everywhere throughout my house. Despite this, I still couldn...
Have had the fibre cable.i stalled into property we moved jnto but I feel the cable hasn't been I stalled very well and no care taken, it has been put under some broken slabs and beginning of driveway and then layed across the top of soil with no sla...
I will be moving house soon in the new year and the property has a full width block paved frontage with no grass/soil.What will I have to do to transfer my services to the new property ?Dig up the drive ??? Hope notWould appreciate some advice in adv...
Hello, I am hoping someone can help or provide advice.I have been tried to signing up to Broadband since 23 August 2023 but an account was never set up.The previous owners of the property also had problems closing their account and Virgin Media conti...
