Forum Discussion

Saggity's avatar
Saggity
Just joined
4 hours ago

VM connect app keeps asking 'are you at home?' when attempting to use home scan

I recently installed VM broadband and TV, and I can connect to the router (hub 5) with my phone and the VM stream box, but he VM connect app keeps asking 'are you at home?' whenever I attempt to use the home scan function - although I am already connected to the hub. I have tried rebooting the router and reinstalling the app but it makes no difference. I have also used different devices (iphone and ipad) but it is still the same. I'm not running any VPNs. I have already seen that at least one other person on this community is having this same problem.

Can someone from CS please respond?

Broadband
install
installation
new customer

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 hours ago

    Unless you are looking to order Pods, I wouldn't bother with the app.  If everything is working, then that's all that matters really.  There is nothing you can do on the app that your can't do on the Hub's admin console.

  • Saggity's avatar
    Saggity
    Just joined
    4 hours ago

    Yes, I need to get WiFi pods as the signal in low/none in some parts of the house.

  • Client62's avatar
    Client62
    Alessandro Volta
    4 hours ago

    Apple Relay is a type of VPN. 
    Life is too short to waste on VM Pods.

    For us the home network has to be built out of retail components that we own and can configure and most important are not tied to any one ISP or to a single VM Hub.