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jadyo1's avatar
jadyo1
Joining in
8 months ago
Solved

New contract...attempt 6 to get contract corrected?!

I agreed a new contract to start once my current expires.  I've now been sent 4 or 5 wrong contracts, either wrong price or start date.  Most extraordinary thing is the agreed contract shows on my VM account but the 5 plus people I've spoken to at VM cannot see this contract on my account?!

Now spent 3 to 4 hours to sort this, please help!!!

  • Hi Jadyo1 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about these issues with your contract, and getting the correct information sent out to you. 

    We'd need to confirm a few details to take a closer look at the account and offer support. We will do this via PM.  You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞
     

  • Hi Jadyo1 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about these issues with your contract, and getting the correct information sent out to you. 

    We'd need to confirm a few details to take a closer look at the account and offer support. We will do this via PM.  You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞
     

  • Hi All 👋 Just returning to keep the public thread updated. 

    Thanks to Jadyo1 for PMing with me 📩 
    We were able to confirm all the information needed to investigate the account and set things up as they should be with the contract / package price information. 

    Whilst the package price will continue to show incorrectly in My VM 👉 virg.in/myVM , it will continue to be amended each month via a hidden rolling credit, which will show on the bill. 

    Thanks so much for your patience and understanding whilst I offered help to get things sorted. If there's any further billing issues once the next bill is generated, you know how to get in touch. Wishing you all the best! 🌞

    • jadyo1's avatar
      jadyo1
      Joining in

      Thanks Molly_T - for finally sorting all this out for, fingers crossed it all works next month!

      rgds

      Jadyo1

  • Damn, cancel while you can.  Virgin are a customer service nightmare.  Will never renew again