Forum Discussion

StarvingHagler's avatar
StarvingHagler
Joining in
2 months ago

Hub 5 on its way out

I started a discussion about my Hub5 giving me trouble around 4 months back.

I had an engineer come to my house who was very helpful and understanding of the issue. He said the power supply felt a little loose in the slot of the hub so gave me a new power supply and off he went. It was fine for a week and it started happening again. My hub basically turns itself off completely unresponsive and if I as much as pick up the hub the power light fires back up basically telling me that there's a dodgy connection somewhere. I have also experienced a loss of connection followed by a loud high pitched squeal from the hub then the lights shut off. It's clear to me this hub needs replacing if I can please have another engineer come out and replace it.

Broadband
Hub5

2 Replies

  • StarvingHagler's avatar
    StarvingHagler
    Joining in
    2 months ago

    Can anyone help me with this issue? I woke again this morning to find I had no Internet and the hub 5 had no power, a slight wiggle of the cable and it comes back to life. The Hub needs replacing this is happening daily.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hello StarvingHagler

      Sorry to hear of the issues experienced with your Hub 5, we appreciate you taking the time to post this via the forums.

      We can see you have spoken to the team in regard to this since posting, it appears the agent took the necessary steps during the call to help get this resolved. Let us know if you need any further assistance.