QuickStart, set up and connections

Resolved! New Build connection

New build house in an established community, Virgin is not recognising our house address even though we have been registered with the PO for over six months. Other houses in the street are recognised with package options available, how can we get our...

Replacement hub - won't connect, sits with sold red light

Hi allJust got the replacement hub today (replace a old hub 2 with a hub 3 for the 350mbps package free upgrade) and it won't connect, it just sits there at a sold red light; we have swapped back to our currently working hub 2 (thats how i posted thi...

Broadband unavailable at my address, while the services are in the building.

Hi All,Returning customer here. I have used Virgin Broadband services in the past and was quite pleased.I am moving home soon and encountered a strange issue, obstructing my signup with virgin broadband once again.As I enter my full address, Virgin ...

I have ordered a quick start self install kit, but have no VM socket in the house i moved to

I have recently joined VM but was offered the self install kit, but the house i have moved into does not have any VM connection inside, only SKY and an OpenReach master socket. can somebody help me please?

I don’t have a virgin wall socket to plug my hub into

I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that will work. do I need a technician in to set it up??

Resolved! I need to give you an alternative mobile number for 2 new installations on 5th and 6th July - URGENT!

Hello, Please give the engineer the following contact details for the installations with order references CH2043405844 and CH2043293033. Contact: Ben Mobile number: removed Thanks [MOD EDIT: Personal and private information has been removed from th...

2nd Wifi Pod Was Working Fine Now Will Not Connect To Hub?

I have 2 wifi pods and both were working fine, all of a sudden one simply stopped connecting to the hub and despite multiple reboots and placing the pod in the same room as the hub it just continuously cycles through the start up process and then fla...

Resolved! CATV - Wasp nest removal required

We have a wasp nest in the CATV hole. How do we organise removal of nest?

Resolved! No welcome email or package

Hello,I’m a new customer and took out a package with Virgin on 28/10/22 but have received no welcome email or any details regarding my package or delivery. I approved the documents the same day and it states ‘we’ve got your order’ with a reference nu...

Damaged omni box cover needs replacing

Hi,The omni box cover outside my house is damaged and will not stay on, leaving the wires exposed. Would it be possible to have this replaced please? Thanks

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