QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! New Build connection

New build house in an established community, Virgin is not recognising our house address even though we have been registered with the PO for over six months. Other houses in the street are recognised with package options available, how can we get our...

Albadave by Joining in
  • 16 replies
  • 0 kudos

Resolved! No welcome email or package

Hello,I’m a new customer and took out a package with Virgin on 28/10/22 but have received no welcome email or any details regarding my package or delivery. I approved the documents the same day and it states ‘we’ve got your order’ with a reference nu...

kf16 by Tuning in
  • 12 replies
  • 0 kudos