Hiya, I'm a new customer and I recently ordered my router and so far I've only received the contract details but I haven't got a welcome email or anything. I should also state that today is meant to be the installation date but no one has turned up y...
Hi , can I get two new internal wall box covers that the wires come out of ? sorry don’t know the official name mine are old discoloured and one isn’t secured to the wall anymore we’ve spent a fortune on decorating these are just a mess very very old...
Terrible service from the whole team at Virgin Media regarding installation. multiple visits by virgin and Kelly communications who fail to communicate with each-other time and time again. speak to people online, direct me back to the phone number, c...
I am trying to set up my WiFi Pod and when I access the VM CONNECT APP I am getting a message stating I need to 'optimise network' When I try to do this I keep getting an error message stating 'oops! Something went wrong' How can I resolve this?
Hi,I currently have the hub connected in the bedroom but I've noticed that in the living room there is a socket already that is only missing an attenuator. Is It possible to move the hub in the living room as I might want to connect my pc with a lan ...
Hi there,I have been trying to get Virgin installed at my flat for the past 10 months. While Virgin already provides service to the other 4 flats in my block out of 9, my specific flat was classified as "unserviceable” from April. I was informed that...
I’m having issues getting set up was supposed to get installed today but had a txt yesterday saying it is being delayed till the 22/11 so after going on the chat that was no use whatsoever I called to be told that the outside works have not been comp...
Has anybody else had issues with their direct debits this month? My DD usually goes out on 23rd of each month like clockwork. This month, no money has been taken from my account yet online the bill is marked as "paid". Nothing has changed with my ban...
Hi,I have previously messaged on this forum with the same issue. Basically, my whole street has fibre (1000+ MBPS) however my house is relatively new to the rest of street. I previously got private messaged regarding this, and was told that I should ...
