On installation of my Fibre and External Box, the contractors damaged the existing BT Openreach wall cover. At a guess the 3rd party contractors decided to remove 2 of the 4 screws and try prise it enough to get the cable through, but as plastic bec...
I’m a new home owner and confused as to what is going on and was wondering if anyone on here could help as VM customer services has been awful. We ordered our broadband on the 24th November and have been constantly pushed back and it is now at the 22...
Common issue as have seen this on lots of other posts.I have had several disconnections of my internet in recent times, and although work was recently carried out in my area, have still experiences the same issues two day after.If this doesn't resolv...
I have just received a new hub 3 for my recently purchased property. The cat5 CABLES already wired through flat to the office in garden are not registering on the hub (light indicators not on), but the cat6 cable supplied with the new hub does regist...
Hi I have a ‘new’ virgin media account but I’m using the same email as my old virgin media account and therefore can’t login into the connect app as it says the account is deactivated
I live in a roughly 20-year-old purpose-built apartment building. When I purchased my flat 7 years ago, I inquired about Virgin Media services and was informed they were unavailable in my building. Recently, I discovered that two of my neighbours in ...
Hi,I recently signed up for virgin media wifi. I have received my starter pack, however there is no virgin media wall socket for me to connect my white circular cable. There is a virgin media box however it does not have the right plugs available (sh...
Hi I have been having intermittent dropouts over past couple of weeks but hadn’t got round to calling about this yet. Just took a call from above number he said he was calling from Virgin and asked if I had had speed issues and dropouts in last few d...
HelloI have an issue that I hope Virgin will resolve, but their standard phone options and all of the "contact us" information had nothing relevant so I've ended up here.We moved into a house and the cable emerges through the earth just inside our fr...
I'm in the process of converting a bedroom into a office so when I had virgin fttp installed I told the engineer where I wanted the router to be and they supposedly made the cable from the wall long enough but its not.Im looking at ordering a replace...
