QuickStart, set up and connections

Re: removal of old unused virgin cables

Hi John We have similar situation to the OP - there's cables that run all the way round our house that aren't in use, that we would like removed. The difference is we ARE active customers and these cables are from previous owners preference of having...

Book engineer to relocate coaxial cable to front of house

Hi,I need to book an engineer to move my existing coaxial cable from the side of my house to the front of my house.Wiring this internally is not possible and therefore needs to be routed externally to the front of the house (second story.Could this b...

How do I cancel an engineer appointment?

How do i cancel an engineers appointment, and save myself £25?Link in text virginmedia.com/engineerappt takes me to site to manage the appointment but then tell me 'sorry, we can't run a test on your services right now'.Utterly hopeless.

Bad and extremely intermittent connection for over a week

Hi, my postcode is BR2 0DX and we've had problems with the connection for well over a week. When I run the app it says everything is fine. I've restarted and reset the modem a number of times but this morning had no connection for a few hours. This i...

Virgin boxes and cables

Hello,I recently bought a house and there are 2 telebrands (which I’ve been told it’s the old virgin media…) and 1 virgin media boxes in my houses I don’t know why there are 3 of them in the house and what they are used for. I’ve tried to contact Vir...

Regarding returning equipment - Hub 3.0

I haven't gotten any notices about returning my Hub 3.0, am I supposed to just recycle it or do I have to still wait for them to send me a returns package. I left VM this month.Thanks

External Brown Box Damaged as Expected

Hi. I signed up to VM two weeks ago, not turned on yet as I had to give 1 month notice to Sky so will be up and running around 5th of May. The engineer came to fit the external brown box, but he never knocked on the door, so by the time we realised h...

Trouble installing Hub3

The cable provided for internet doesn’t seem to fit the plug at home. Where should I insert the Ethernet Cable? Do you think I might need an adapter to insert it correctly?

Delay compensation entitlement

Morning,I was due to have fibre installed on the 19th, then rescheduled to the 22nd. Neither date happened.I was told when I ordered the line at the end of March that it would need to be pulled to the property. An engineer finally attended yesterday ...

Resolved! How do I link my O2 to account

I was meant to get double data but O2 separate accounts and billing. Keeps saying sim needs to be registered although all set up.

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