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My whole street has VM fibre but me

zainhxx
Joining in

on ‎30-10-2023 00:39

Hi,
I have previously messaged on this forum with the same issue. Basically, my whole street has fibre (1000+ MBPS) however my house is relatively new to the rest of street. I previously got private messaged regarding this, and was told that I should get a call within 2 weeks. That was in March and I still haven't got a call xD. Anyways, I was wondering if I could get further help. My current broadband has been really bad and has given me even more reason to switch. 

Many thanks:)

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2 REPLIES 2

VM-Jon
Problem sorter

on ‎30-10-2023 06:29

Hi @zainhxx 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Cardiffman282
Super solver
In response to VM-Jon

on ‎30-10-2023 06:34

Crikey a reply from the VM forum team at 6.30 am. Fair play. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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