QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Moving home

I have moved house and taken virgin with me. They have sent me a moving pack. None of the cables fit anything that's in the house. I dont have an internal box to plug into or anything. Who do I contact. Cheers 

Rerouting outside cable

I’m getting an extension and the conservatory which the virgin cable is attached to is due to be demolished in about a weeks time so I will need the cable rerouting. How do I go about arranging this?

SB182 by Joining in
  • 2 replies
  • 0 kudos

Automatic compensation

Is there a cap on the automatic compensation I can claim?We signed up with virgin media for broadband to move into our new home. The installation was booked for the week after our move in date, 21st December 2023. We still haven't had the installatio...

K23L by Joining in
  • 6 replies
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Resolved! Re: No welcome email or package

I have the same problem! I received my modem, service, Tv box, and even my pod, but I haven't received any welcome email. So, I just have a costumer number and Technician number, but I can't access to the app for setup TV and pod and paying bills. yo...

Roohi by Joining in
  • 2 replies
  • 0 kudos

Engineer appointment not showing

I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line.  I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub.  The woman said she'd booked a...

MAW70 by Tuning in
  • 2 replies
  • 0 kudos

New order not arrived

HiI ordered an internet only package on 15/2, with a delivery date of 18/2, but it has not yet arrived (and not contact to say delivery has been attempted)I have received a contract summary sheet and a contract information sheetI am unable to speak t...

Wall Socket

I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. I ave attached the picture of the sockets available. Do I need any additional installation? Thanks.

DipSur by Joining in
  • 2 replies
  • 0 kudos

External cable removal

I have just move into a property that has a green pipe running down the front garden to the brown virgin box on the side of the house. I have no intention of using virgin media in the future and the cabling is interfering with renovation work. Can yo...

SR2023 by Joining in
  • 11 replies
  • 0 kudos