Virgin Media Virgin Media Community

maca3 · ‎17-10-2023

Out side box is broken all the wire are uncovered I have been phoning virgin but as no way to talk to some one about it

Adduxi · ‎17-10-2023

Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.

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Adduxi · ‎17-10-2023

Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

maca3 · ‎30-10-2023

still no answer from virgin

Kain_W · ‎30-10-2023

Hi maca3,

Thanks for your post and welcome to the community.

Sorry to see that your external box seems to be damaged, we'll need to get that replaced.

So we can I've dropped you a PM to discuss further.

The message will appear within the envelope icon.

Regards,

Kain

Outside box