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Joining in

Hi , can I get two new internal wall box covers that the wires come out of ? sorry don’t know the official name mine are old discoloured and one isn’t secured to the wall anymore we’ve spent a fortune on decorating these are just a mess very very old willl virgin rip me off and charge me even though we’ve been a customer for years 


Alessandro Volta

Post pictures to show them both. If one is a phone connection it can be removed entirely. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Very Insightful Person
Very Insightful Person

VM will replace the broadband box for £25 as it’s a non-fault call out.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hello Hks2106.

Thanks for your post.

Sorry to hear one of the internal boxes is hanging off the wall.

I am happy to take a look at getting these replaced for you.

As advised before by @jpeg1 and @Tudor.

Would you be able to post a picture so we can see where we go with this.

It's tricky to say yes we will charge if one is broke and the other is just discoloured.