on 28-10-2023 13:36
Hi , can I get two new internal wall box covers that the wires come out of ? sorry don’t know the official name mine are old discoloured and one isn’t secured to the wall anymore we’ve spent a fortune on decorating these are just a mess very very old willl virgin rip me off and charge me even though we’ve been a customer for years
28-10-2023 14:02 - edited 28-10-2023 14:02
Post pictures to show them both. If one is a phone connection it can be removed entirely.
on 28-10-2023 17:04
VM will replace the broadband box for £25 as it’s a non-fault call out.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 30-10-2023 16:26
Hello Hks2106.
Thanks for your post.
Sorry to hear one of the internal boxes is hanging off the wall.
I am happy to take a look at getting these replaced for you.
As advised before by @jpeg1 and @Tudor.
Would you be able to post a picture so we can see where we go with this.
It's tricky to say yes we will charge if one is broke and the other is just discoloured.
Gareth_L